Senior IT Operations Professional

Kennedy Pearce Consulting; London; On-site; NOK 698,000 - 825,000; Full time

Job summary

Kennedy Pearce Consulting is recruiting for a Senior IT Operations Professional in Central London. You will handle a broad mix of 1st and 2nd line support, end-user computing, hardware, AV and digital workplace technology, working closely with the business and developing junior team members.

In a fast-paced FMCG environment, you’ll contribute across day-to-day IT operations, onboarding, user access and IT service management, with strong stakeholder communication and a proactive hands-on approach.

Qualifications

• Strong 1st and 2nd Line IT support experience.
• Excellent end-user computing and hardware knowledge.
• Hands-on AV systems and digital signage experience.
• Good networking knowledge and troubleshooting skills.
• Strong understanding of ITIL and IT service management.
• Experience with onboarding, user access and general IT operations.
• Excellent communication and stakeholder management skills.
• A proactive, hands-on attitude and willingness to get involved across the IT environment.

Responsibilities

• Day-to-day IT operations and end-user support across hardware, software and peripherals.
• Collaborate with wider business and mentor junior team members.
• Support AV, digital signage, networking and general IT facilities.

Skills

1st/2nd Line Support

End-user computing

Hardware knowledge

AV & Digital signage

Networking

ITIL/ITSM

Onboarding/Access

Stakeholder management

Job description

Senior IT Operations Professional - Global FMCG Brand

Central London
£55,000-£65,000 + up to 25% bonus
4 days per week in the office

We're partnered with a world-renowned FMCG brand looking for a Senior IT Operations Professional to join their UK technology team.

This is a hands-on role within a small, fast-paced IT function where you'll take responsibility for a broad mix of 1st and 2nd Line support, while working closely with the wider business and supporting the development of more junior team members.

You'll be involved across day-to-day IT operations, end-user support, hardware, networking, AV and digital workplace technology.

We're looking for someone with:

• Strong 1st and 2nd Line IT support experience
• Excellent end-user computing and hardware knowledge
• Hands-on AV systems and digital signage experience
• Good networking knowledge and troubleshooting skills
• Strong understanding of ITIL and IT service management
• Experience with onboarding, user access and general IT operations
• Excellent communication and stakeholder management skills
• A proactive, hands-on attitude and willingness to get involved across the IT environment

Experience working within FMCG, Retail, startups, scale-ups or other fast-paced environments would be particularly valuable.

This is a great opportunity for someone who enjoys a broad, hands-on IT role and wants to develop their technical experience within a globally recognised brand.

Central London - near Charing Cross
4 days per week in the office (WFH Friday), with 5 days expected initially while getting settled
£55,000-£65,000 + up to 25% annual bonus

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