IT Support Engineer

Arcas Technology Ltd; London; On-site; NOK 406,000 - 545,000; Full time

Job summary

Arcas Technology is partnering with a leading construction company based in London that is seeking an experienced IT Support Engineer to join on a permanent basis. The successful candidate will provide first and second-line technical support to ensure the efficient operation of the IT infrastructure.

This role involves supporting O365, Teams, Azure, Intune, Windows 10/11, Sonicwall VPN, AV/VC equipment, and more, including setting up construction sites in London with internet access and print

Qualifications

• Proven experience in technical support and infrastructure maintenance.
• Proficiency with O365, Teams, Azure, Intune, Windows 10/11, and Sonicwall VPN.
• Experience imaging and preparing laptops and iOS devices.
• Knowledge of AV/VC equipment and video conferencing solutions.
• Experience with software deployment and hardware refresh projects.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• 1st and 2nd Line Support: Provide first and second-line technical support to end-users.
• Infrastructure Support: Maintain and troubleshoot IT infrastructure (O365, Teams, Azure, Intune, Windows).
• Laptop/IOS Device Preparation: Image and prepare devices for new employees.
• AV/VC Equipment Support: Set up and troubleshoot AV and video conferencing equipment.
• VPN Support: Maintain Sonicwall VPN for secure remote access.
• Software Deployment: Deploy new software applications to end-user devices.
• Hardware Refresh Project: Support Windows 11 upgrades and hardware refresh efforts.
• Desk Side Support: Provide hands-on support at user desks and log tickets.
• Mobile Device Management: Set up iPhones using Intune MDM.
• Construction Site IT Setup: Establish internet and printing capabilities at remote sites.

Skills

O365

Teams

Azure

Intune

Windows 10

Windows 11

Sonicwall VPN

AV/VC equipment

IT infrastructure

Software deployment

Hardware refresh

Job description

Arcas Technology is partnered with a leading construction company based in London who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis.

The successful candidate will provide first and second-line technical support to ensure the efficient operation of their organisation's IT infrastructure. This role involves supporting a variety of technologies and tools, including O365, Teams, Azure, Intune, Windows 10, Windows 11, Sonicwall VPN, AV/VC equipment, and more. Additionally, the role includes setting up construction sites within London with internet access and print capabilities.

Responsibilities:

• 1st and 2nd Line Support: Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues.
• Infrastructure Support: Assist with the maintenance and troubleshooting of our IT infrastructure, including but not limited to O365, Teams, Azure, Intune, Windows 10, and Windows 11.
• Laptop/IOS Device Preparation: Image and prepare laptops and IOS devices for new employees, ensuring they have the necessary software and settings.
• AV/VC Equipment Support: Assist with the setup and troubleshooting of audio-visual and video conferencing equipment in meeting rooms.
• VPN Support: Support and maintain the Sonicwall VPN, ensuring secure and reliable remote access for employees.
• Software Deployment: Deploy new software applications to end-user devices, ensuring proper installation and functionality.
• Hardware Refresh Project: Contribute to and support company-wide hardware refresh projects, including Windows 11 upgrades and ensuring smooth transitions for end-users.
• Desk Side Support: Provide hands‑on support to end-users at their desks when needed. Log support tickets, resolve issues, and escalat or something? to 3rd line support when necessary.
• Mobile Device Management: Set up iPhones using Intune Mobile Device Management (MDM), ensuring security and compliance.
• Construction Site IT Setup: Set up construction sites with internet access and printing capabilities, ensuring that remote locations have the necessary IT infrastructure.

Experience Required:

• Proven experience in technical support and infrastructure maintenance.
• Proficiency in O365, Teams, Azure, Intune, Windows 10, Windows 11, and Sonicwall VPN.
• Familiarity with imaging and preparing laptops and IOS devices.
• Knowledge of AV/VC equipment and video conferencing solutions.
• Experience with software deployment and managing hardware refresh projects.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced and dynamic environment.