Infrastructure Engineer

T-Tech; London; Hybrid; NOK 698,000 - 951,000; Full time

Benefits offered by this job

23 days annual leave

BUPA Cash Plan

50% flexible working

Work from home allowance

Two paid charity days

Fully funded training

Three social events

Job summary

T-TECH is seeking an experienced 3rd Line IT Engineer to join a collaborative MSP-focused team in London. You will handle Tier 4 escalation, diagnose complex infrastructure issues, and drive improvements in platform reliability and security.

You will manage cloud platforms, automate monitoring, and support multi-tenant environments while mentoring junior engineers and maintaining strong customer relationships. A hybrid working arrangement in London is offered.

Qualifications

• Must hold at least one certification in Microsoft Azure, Microsoft 365, or server technologies.
• Minimum 3 years’ IT support experience, preferably in MSP environments.
• Hands-on ITIL-aligned service management experience.

Responsibilities

• Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues.
• Identify root causes, evaluate solutions, and implement robust, long-term fixes.
• Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs, capacity and performance.
• Follow incident, problem, and change management processes to improve service delivery.
• Log and manage incidents with the service management system and document fixes.
• Mentor Service Desk Analysts and Engineers; share knowledge to improve first-time fix rates.

Skills

Azure certification

Microsoft 365

Server technologies

ITIL

VMware vSphere

Microsoft Exchange

Customer-facing delivery

Tools

VMware vSphere

Microsoft Exchange

Azure

Job description

Hybrid - London, England, United Kingdom

Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?

Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.

Key Responsibilities

Advanced Technical Support

• Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
• Identify root causes, evaluate solutions, and implement robust, long-term fixes
• Ensure issues are fully resolved with no downstream impact
• Analyse trends and recurring incidents, implementing preventative measures

Infrastructure & Cloud Management

• Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
• Drive improvements in platform reliability, scalability, and security
• Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment

Service & Operational Excellence

• Follow best practice processes for incident, problem, and change management
• Continuously improve service desk processes, tooling, and knowledge sharing
• Contribute to operational efficiency through standardisation and automation

Customer Engagement

• Act as a technical escalation point for customers, ensuring a professional and high-quality experience
• Build strong relationships through clear communication and technical expertise
• Ensure customer satisfaction through timely and effective resolution

Documentation & Reporting

• Accurately log and manage incidents within the service management system
• Maintain clear documentation of fixes, processes, and time tracking
• Support and mentor Service Desk Analysts and Engineers
• Share knowledge to improve first-time fix rates and team capability
• Take ownership of your professional development, including certifications and ongoing learning

Skills, Experience & Qualifications

• We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.
• Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
• Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
• Hands‑on experience working within an ITIL‑aligned service environment
• Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
• Experience managing Microsoft Exchange (both Online and on‑premises environments)

Benefits

• 23 days annual leave plus your birthday off, because your time matters
• BUPA Cash Plan to support your health and wellbeing
• 50 percent flexible working, giving you real balance and autonomy
• Work from home allowance to help cover your home office costs
• Two paid charity days each year, so you can give back to causes you care about
• Fully funded training and professional development to support your long-term career growth
• Three company social events per year, designed to connect, celebrate and have fun as a team

T-TECH is a leading provider of mobile technology and IT services, delivering innovative solutions and strategic consulting to help businesses thrive in a competitive landscape.

Company size 2–10 employees

Company type Self-owned Founded 2017