IT Consulting Engineer

Access Appointments Consultancy Limited; London; On-site; NOK 455,000 - 536,000; Full time

Job summary

A staffing and consultancy firm based in London is looking for a Technical Support Specialist to handle various technical tasks and project management. Responsibilities include PC support, cloud service implementation, and project coordination. Ideal candidates will have strong communication skills and a proficiency in network security. A salary of up to £40,000 per annum is offered along with competitive benefits.

Benefits

Competitive benefits

Qualifications

• Wide knowledge and proficiency in PC software like Microsoft 10 and later.
• General knowledge and experience in PC hardware, routers, switches, and firewalls.
• Excellent written and verbal communication skills in English.
• Cheerful, outgoing, and positive disposition.

Responsibilities

• Provide hands-on PC and mobile support.
• Manage project schedules for key customer projects.
• Implement and support on-premises and cloud-based services.
• Liaise with internal teams to deliver projects.
• Troubleshoot and provide first and second level support.

Skills

PC software proficiency (Windows 10, Office/Mailer, Antivirus)

Project management

Cloud-based services

Network security knowledge

Strong communications skills

Time management

Organizational skills

Education

Certifications in PCs, servers, networks, cloud, cybersecurity, ITIL

Tools

Cisco products

Palo Alto products

Job description

The role is to carry out a variety of technical and coordination tasks to meet customers’ requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).

• Hands on PC and mobile support, Network and PC implementation and optimization.
• Project management and service delivery schedule management of several key customer projects.
• Implementation and support of on-premises and cloud-base services and product.
• Liaising within customer’s internal teams, including headquarter in Japan, to deliver projects and sort troubles and issues.
• Understanding and planning design details of customer’s Network and PCs.
• Network/PC/Desktop Security element configuration including day-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (incl DC server).
• Proof of concept testing and acceptance testing. Vendor negotiation and control.
• Development and implementation for new features and services. Establish and cease PC/Desktop Security systems.
• Careful consideration to ensure profitable systems and implementation.
• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
• Support desk system queuing management. Temporary or long-term customer support at their office, if required.
• Maintain secure operations and keep the environment tidy.
• Documented approach for implementation and modification.
• Periodical status report to line manager. Cover early shifts as a part of team Rota. Ad hoc requests from your line manager.

Requirements:

• Wide knowledge and proficiency in PC software like Microsoft 10 and later, Office/Mailer and Antivirus products.
• General knowledge and experience in PC Hardware, router, switches, and firewalls – especially Cisco and Palo Alto products.
• Strong project management and communications skills.
• Strong skills and on cloud-based services and migrating on-premises services to cloud.
• Any certification related to PCs, server, network, cloud, cybersecurity, and ITIL is an asset.
• Excellent written and verbal communication skills in English
• Japanese language is hugely advantage but not essential
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Strong time management/multi-tasking & organizational skills.
• Strong work ethics.
• Accurate, organized and eye for detail; reliable time keeping and attendance.
• Cheerful, outgoing, and positive disposition.
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA.

Conditions:

• Salary – up to £40,000 per annum, depending on experience
• Location – London
• Other competitive benefits available