Senior Customer Success Manager - AI CX for the Nordics

Boost AI AS; Sandnes; Sur place; NOK 900 000 - 1 400 000; Plein temps

Résumé du poste

Boost.ai AS is seeking a Senior Customer Success Manager to lead proactive, high-touch consulting for B2B SaaS customers in the Nordics, Europe, and the UK. The role focuses on reducing churn, maximizing value, and driving upsell opportunities, with a parental leave cover commitment.

Based in Stavanger or Oslo, the role requires fluency in English and one Nordic language. You will collaborate with executives and cross‑functional teams to deliver strategic guidance and measurable business impact.

Qualifications

• 3+ years of experience in a Customer Success role for SaaS B2B
• Experience in Conversational AI or CX automation preferred
• Proven track record of managing customer accounts and renewals
• Fluency in English, and Norwegian, Danish or Swedish
• Experience building relationships with key stakeholders
• Challenging, varied and engaging work tasks
• An engaging and independent work environment

Responsabilités

• Manage a portfolio of customers across the Nordics, Europe and the UK, leveraging our Customer Success Framework.
• Build strong relationships with customers and executives to align stakeholders and drive business value.
• Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.
• Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.
• Align customer success plans with internal account strategies to boost customer value and commercial growth.
• Ensure customer KPIs are met and continuously improved, working closely with cross‑functional teams.
• Support upsell and renewal efforts, contributing to internal initiatives to drive value‑based revenue.
• Support the development of internal Customer Success tools and processes.

Connaissances

Customer Success

SaaS B2B

Relationship building

Stakeholder management

Communication skills

Renewals

English fluency

Nordic language knowledge

Description du poste

Boost.ai AS is seeking a Senior Customer Success Manager to lead proactive, high-touch consulting for B2B SaaS customers in the Nordics, Europe, and the UK. The role focuses on reducing churn, maximizing value, and driving upsell opportunities, with a parental leave cover commitment.

Based in Stavanger or Oslo, the role requires fluency in English and one Nordic language. You will collaborate with executives and cross‑functional teams to deliver strategic guidance and measurable business impact.