Enterprise Customer Success Manager — Norwegian Speaking

EcoOnline; Oslo fylke; Presencial; NOK 750 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous Paid Time Off

Extended Parental Leave

Robust Health Coverage

Accelerated Learning Paths

Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

Recognition awards

Resumo da oferta

EcoOnline is seeking a Customer Success Manager to drive strategic growth, retention, and long-term value for our enterprise customers. You’ll use executive partnerships to align objectives, navigate challenges, and embed our solutions into client success.

This temporary role supports a team during an employee leave, focusing on high-priority accounts, renewals, and upsell opportunities while maintaining strong market knowledge.

Qualificações

• 2+ years of experience in a customer success role within a SaaS environment.
• Fluent Norwegian and English speaker.
• Strong Key Account Management experience within a SaaS business (2+ years).
• Experience in consultative solution selling to qualification opportunities for revenue teams.
• Proficient with Microsoft Office Applications including Dynamics CRM and O365.
• Excellent influencing abilities and people skills.

Responsabilidades

• Account mapping and understanding client business strategy.
• Identify stakeholders and manage requirements across accounts.
• Lifecycle management: onboarding, adoption, maintenance, renewal.
• Develop shared roadmaps and action plans to deliver value and growth.
• Consult with stakeholders to maximize service delivery performance.

Conhecimentos

SaaS customer success

Key account management

English fluency

Norwegian fluency

MS Office suite

Stakeholder influence

Ferramentas

Dynamics CRM

O365

Descrição da oferta de emprego

EcoOnline is seeking a Customer Success Manager to drive strategic growth, retention, and long-term value for our enterprise customers. You’ll use executive partnerships to align objectives, navigate challenges, and embed our solutions into client success.

This temporary role supports a team during an employee leave, focusing on high-priority accounts, renewals, and upsell opportunities while maintaining strong market knowledge.