Head of Customer Success - Loyalty and Partner Platforms (B2B)

Jobgether; Norway; Remote; NOK 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Fully remote

Equity participation

qiibee tokens (QBX)

40-hour workweek

24 days annual leave

Shape and lead CS function as first CS

Fast-paced international startup

AI-first culture

Job summary

Jobgether is seeking a strategic, hands-on Head of Customer Success to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first CS hire, you will own the customer journey from technical integration and launch to performance optimization and long-term relationship management.

In this remote role, you will build scalable CS processes, collaborate with sales and product teams, and leverage AI-powered workflows to improve engagement, campaign visibility,

Qualifications

• Fluency in German and English with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding in relevant industries.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve processes.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.

Responsibilities

• Own end-to-end onboarding for new B2B customers from setup through launch and ongoing success management.
• Guide partners through the launch checklist including integration, balance top-ups, and campaign reviews.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across touchpoints within partner channels.
• Ensure communications, assets, and campaigns comply with brand standards.

Skills

German

English

Claude AI

HubSpot

Tools

HubSpot

Claude AI

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success - Loyalty and Partner Platforms (B2B) based in Norway.

We are looking for a strategic, hands-on Head of Customer Success to build and lead customer onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated customer success hire, you will own the customer journey from technical integration and launch to performance optimization and long-term relationship management. You will help businesses maximize the value of their loyalty partnerships through effective communication, campaign visibility, and data-driven insights. Combining customer empathy with AI-powered workflows, you will streamline operations, automate repetitive tasks, and improve response times. Working closely with sales and cross-functional teams, you will establish scalable processes that strengthen customer satisfaction and retention. This fully remote opportunity is ideal for an ownership-driven professional excited to shape a customer success function within an innovative, AI-first environment.

Accountabilities

• Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews.
• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships.
• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.
• Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels.
• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.
• Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.
• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.
• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution.
• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.
• Build and refine customer success processes, establishing scalable practices that support the long-term development of the function.

Requirements

• Fluency in both German and English, with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.
• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously.
• Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights.
• Comfort working across teams, time zones, and asynchronous communication channels in a remote environment.
• A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function.

Benefits

• Fully remote work with a worldwide team.
• Competitive monthly salary package.
• Equity participation and qiibee tokens (QBX), offering a share in the company's success.
• Permanent, full-time employment with a 40-hour workweek.
• 24 days of annual leave.
• Opportunity to shape and lead the customer success function as its first dedicated hire.
• Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth.
• AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships.