Senior Customer Success Manager

Boost AI AS; Sandnes; Presencial; NOK 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Boost.ai AS is seeking a Senior Customer Success Manager to lead proactive, high-touch consulting for B2B SaaS customers in the Nordics, Europe, and the UK. The role focuses on reducing churn, maximizing value, and driving upsell opportunities, with a parental leave cover commitment.

Based in Stavanger or Oslo, the role requires fluency in English and one Nordic language. You will collaborate with executives and cross‑functional teams to deliver strategic guidance and measurable business impact.

Formación

• 3+ years of experience in a Customer Success role for SaaS B2B
• Experience in Conversational AI or CX automation preferred
• Proven track record of managing customer accounts and renewals
• Fluency in English, and Norwegian, Danish or Swedish
• Experience building relationships with key stakeholders
• Challenging, varied and engaging work tasks
• An engaging and independent work environment

Responsabilidades

• Manage a portfolio of customers across the Nordics, Europe and the UK, leveraging our Customer Success Framework.
• Build strong relationships with customers and executives to align stakeholders and drive business value.
• Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.
• Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.
• Align customer success plans with internal account strategies to boost customer value and commercial growth.
• Ensure customer KPIs are met and continuously improved, working closely with cross‑functional teams.
• Support upsell and renewal efforts, contributing to internal initiatives to drive value‑based revenue.
• Support the development of internal Customer Success tools and processes.

Conocimientos

Customer Success

SaaS B2B

Relationship building

Stakeholder management

Communication skills

Renewals

English fluency

Nordic language knowledge

Descripción del empleo

Manage a portfolio of B2B SaaS customers, driving value, reducing churn, and supporting upsell initiatives as a parental leave cover.

• 3+ years of experience in a Customer Success role for SaaS B2B
• Experience in Conversational AI or CX automation is preferred
• Proven track record of managing customer accounts and renewals
• Fluency in English, and either Norwegian, Danish or Swedish
• Experience building relationships with key stakeholders
• Challenging, varied and engaging work tasks
• An engaging and independent work environment

Senior Customer Success Manager

Ready to shape the future of AI-powered customer experiences? Join boost.ai, a recognized challenger in the Gartner Magic Quadrant for Conversational AI, and help our incredible customers in banking, insurance, telco and beyond turn AI strategy into measurable business impact. We’re looking for a Senior Customer Success Manager (parental leave cover) who can influence customer experience, drive value creation, and build partnerships that fuel growth. Join our Customer Success team in our Head Office in Stavanger or a local office in Oslo, Stockholm, Copenhagen. Fluency in Norwegian, Danish or Swedish is essential for this role as well as English. As a Senior Customer Success Manager, you will support boost customers through proactive, high-touch consulting to help them achieve their CX goals and maximise the value they achieve with the boost.ai platform. Acting as a trusted advisor, you'll provide strategic guidance on advanced features and use cases, helping customers drive results in their CX automation journey. You will manage a portfolio of customers across the Nordics, Europe and the UK, align with executives and key stakeholders, and collaborate across internal and external teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Usage, Health and CSAT. We are looking for a Senior CSM based in our Norwegian headquarters in Stavanger or one of our local offices in Oslo, Stockholm, Copenhagen.

• 3+ years of experience in a Customer Success role for SaaS B2B, ideally in the Conversational AI space or CX automation more broadly.
• Proven track record of managing customer accounts, focusing on long‑term success and renewals.
• Experience building relationships with key stakeholders to drive business value.
• Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
• Strong communication skills to influence strategic decisions and customer direction.
• Structured approach to project management with a focus on timely, high-quality results.
• Fluency in English, and Norwegian, Danish or Swedish is essential.

Ready to shape the future of AI-powered customer experiences? Join boost.ai, a recognized challenger in the Gartner Magic Quadrant for Conversational AI, and help our incredible customers in banking, insurance, telco and beyond turn AI strategy into measurable business impact. We’re looking for a Senior Customer Success Manager (parental leave cover) who can influence customer experience, drive value creation, and build partnerships that fuel growth. Join our Customer Success team in our Head Office in Stavanger or a local office in Oslo, Stockholm, Copenhagen. Fluency in Norwegian, Danish or Swedish is essential for this role as well as English. As a Senior Customer Success Manager, you will support boost customers through proactive, high-touch consulting to help them achieve their CX goals and maximise the value they achieve with the boost.ai platform. Acting as a trusted advisor, you'll provide strategic guidance on advanced features and use cases, helping customers drive results in their CX automation journey. You will manage a portfolio of customers across the Nordics, Europe and the UK, align with executives and key stakeholders, and collaborate across internal and external teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Usage, Health and CSAT. We are looking for a Senior CSM based in our Norwegian headquarters in Stavanger or one of our local offices in Oslo, Stockholm, Copenhagen.

• 3+ years of experience in a Customer Success role for SaaS B2B, ideally in the Conversational AI space or CX automation more broadly.
• Proven track record of managing customer accounts, focusing on long‑term success and renewals.
• Experience building relationships with key stakeholders to drive business value.
• Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
• Strong communication skills to influence strategic decisions and customer direction.
• Structured approach to project management with a focus on timely, high-quality results.
• Fluency in English, and Norwegian, Danish or Swedish is essential.

Responsibilities

• Manage a portfolio of customers across the Nordics, Europe and the UK, leveraging our Customer Success Framework.
• Build strong relationships with customers and executives to align stakeholders and drive business value.
• Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.
• Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.
• Align customer success plans with internal account strategies to boost customer value and commercial growth.
• Ensure customer KPIs are met and continuously improved, working closely with cross‑functional teams.
• Support upsell and renewal efforts, contributing to internal initiatives to drive value‑based revenue.
• Support the development of internal Customer Success tools and processes.

What’s in it for you

• An engaging work environment with people who share a common mindset; to deliver a world‑class product in a brand new, up‑and‑coming industry.
• Energetic, dynamic and extremely motivated colleagues in all departments, both professionally and socially.
• Challenging, varied and engaging work tasks.
• Room and encouragement to be independent and innovative.

During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate.

Contract duration: 1 year

About boost.ai

Boost.ai is the trusted leader in AI‑powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high‑resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise‑grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic QuadrantTM for Conversational AI Platforms. Learn more at boost.ai. Our core values—trust, innovation, teamwork, and fun—are central to everything we do. Building a supportive environment that fuels our growth, ensuring collaboration and achieving our goals while having a fun and vibrant culture is important to us. These values provide a strong foundation that empowers our team to excel.