Preventing fraud is not just a job - it’s a social responsibility.

NOBA Bank Group; Bærum; Vor Ort; NOK 700.000 - 900.000; Vollzeit

Zusammenfassung

NOBA Bank Group is seeking a German-speaking Fraud & Chargeback Officer to help identify, investigate, and prevent fraud. You will review applications and transactions to identify suspicious patterns and take action, handling credit card fraud, unauthorized transactions, and customer disputes.

You will collect and analyze data, document cases, communicate with customers with empathy, and assist authorities with clear summaries while collaborating with banks to strengthen fraud prevention.

Qualifikationen

• Fluent in German and English, both spoken and written.
• Strong analytical skills with pattern recognition ability.
• Structured, quality-conscious, and capable of handling multiple tasks.
• Experience in fraud investigations, disputes, or AML is a plus.

Aufgaben

• Identify, investigate, and prevent fraud by reviewing applications and transactions.
• Handle credit card fraud, unauthorized transactions, and customer disputes.
• Collect and analyze data, document cases accurately and thoroughly.
• Communicate with customers with empathy and professionalism.
• Provide complete documentation to police and authorities, and summaries to lawyers and courts.
• Contribute to fraud rule development and share insights to strengthen internal knowledge.
• Collaborate with external stakeholders, including other banks, to prevent fraud.

Kenntnisse

German fluency

English fluency

Analytical skills

Pattern recognition

Multitasking

Fraud investigations experience

Jobbeschreibung

• Sektor Privat

Identify, investigate, and prevent fraud, review applications and transactions, and handle credit card fraud and customer disputes.

• Fluent in German and English, both spoken and written
• Strong analytical skills and ability to identify patterns
• Structured, quality-conscious, and comfortable handling multiple tasks
• Satisfactory outcome of a credit check
• Experience in fraud investigations, dispute handling, or AML is a plus
• A collaborative and experienced Fraud & Chargeback team based in Oslo
• Opportunities to influence your own development
• An open, trusting, and diverse work environment

Preventing fraud is not just a job – it’s a social responsibility.

As a German Fraud & Chargeback Officer at NOBA you’ll be a key member of our dedicated team, contributing daily to protecting our customers, preventing financial crime, and ensuring that our bank remains a safe and trustworthy institution.

You will be part of an experienced and collaborative Fraud & Chargeback team based in Oslo.

About the role:

In this role, you will actively work to identify, investigate, and prevent fraud. You’ll play a central part in our financial crime prevention efforts and be responsible for:

Reviewing applications and transactions to identify suspicious patterns and take appropriate action.

Handling cases related to credit card fraud, unauthorized transactions, and customer disputes.

Collecting and analyzing data, conducting initial assessments, and ensuring all cases are documented accurately and thoroughly.

Communicating with customers to obtain necessary information and documentation – showing empathy and professionalism even in challenging situations.

Responding to requests from the police and authorities by providing complete documentation and clear summaries.

Responding and communicating with lawyers and courts.

Proactively contributing to the development of the bank’s fraud rules by sharing insights, suggesting improvements, and strengthening internal knowledge about fraud risks and prevention.

Collaborating and exchanging information with external stakeholders, such as other banks, to jointly prevent and combat fraud.

We are looking for you who:

We’re looking for someone who is detail-oriented, analytical, and highly responsible. You are motivated by making a difference and want to actively contribute to protecting both customers and the bank from financial crime. We believe you:

Have strong analytical skills, can identify patterns, and make well-founded decisions.

Thrive working both independently and as part of a team.

Communicate confidently with customers, authorities and legal representatives both by phone and email.

Have a genuine interest in financial crime prevention, risk management, or related fields.

Are structured, quality-conscious, and comfortable handling multiple tasks simultaneously.

Can prioritize effectively, shift focus quickly when needed, and take immediate action in urgent situations.

Are fluent in German and English, both spoken and written.

It’s a plus if you have:

• Experience in fraud investigations, dispute handling, or work in a regulated environment.
• Understanding of various fraud and AML methods, and experience with investigative work and legal matters.
• Relevant academic background, such as in economics, law, or criminology.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:

• Start: As soon as possible
• Location: Snarøyveien 36, Fornebu
• Form of employment: Permanent employment

With a diversified offering through our four brands – Nordax Bank, Bank Norwegian, Svensk Hypotekspension and DBT – and over two million customers, we have the size, knowledge and scalability required to enable financial health for more people. NOBA provides specialized, customer-centric financial offerings that are sustainable for the individual, the SME, the bank and society at large, today and in the future. The NOBA group has around 750 employees and is active in eight markets. As of 26 September 2025, the NOBA share is listed on Nasdaq Stockholm

• Risikostyring
• Tysk

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.