Fraud & Chargeback Officer - German

NOBA Bank Group; Bærum; Sur place; NOK 600 000 - 850 000; Plein temps

Résumé du poste

NoBA Bank Group in Oslo is seeking a Fraud & Chargeback Officer to protect customers and the bank from financial crime. You will review cases, investigate fraud, and coordinate with authorities, improving risk controls and customer trust.

You will join a dedicated team focusing on fraud prevention, data analysis, and cross-border cooperation, contributing to a safer banking experience for all customers.

Qualifications

• Strong analytical thinking with pattern recognition and decision making.
• Interest in financial crime prevention and risk management.
• Excellent communication with customers, authorities and legal representatives.

Responsabilités

• Identify, investigate and prevent fraud to protect customers and the bank.
• Review applications and transactions for suspicious patterns and act.
• Handle credit card fraud cases, unauthorized transactions and disputes.
• Collect and analyze data; document cases accurately and thoroughly.
• Communicate with customers to obtain information and documentation.
• Provide complete documentation to police and authorities when needed.
• Support the development of fraud rules and share prevention insights.
• Collaborate with external banks to jointly prevent fraud.

Connaissances

Fluent German

Fluent English

Analytical skills

Attention to detail

Communication skills

Risk management

Multitasking

Team player

Formation

Economics, Law, or Criminology degree

Description du poste

As a German Fraud & Chargeback Officer at NOBA, you’ll be a key member of our dedicated team, contributing daily to protecting our customers, preventing financial crime, and ensuring that our bank remains a safe and trustworthy institution.

You will be part of an experienced and collaborative Fraud & Chargeback team based in Oslo.

About the role:

In this role, you will actively work to identify, investigate, and prevent fraud. You’ll play a central part in our financial crime prevention efforts and be responsible for:

• Reviewing applications and transactions to identify suspicious patterns and take appropriate action.

• Handling cases related to credit card fraud, unauthorized transactions, and customer disputes.

• Collecting and analyzing data, conducting initial assessments, and ensuring all cases are documented accurately and thoroughly.

• Communicating with customers to obtain necessary information and documentation – showing empathy and professionalism even in challenging situations.

• Responding to requests from the police and authorities by providing complete documentation and clear summaries.

• Responding and communicating with lawyers and courts.

• Proactively contributing to the development of the bank’s fraud rules by sharing insights, suggesting improvements, and strengthening internal knowledge about fraud risks and prevention.

• Collaborating and exchanging information with external stakeholders, such as other banks, to jointly prevent and combat fraud.

We are looking for you who:

We’re looking for someone who is detail-oriented, analytical, and highly responsible. You are motivated by making a difference and want to actively contribute to protecting both customers and the bank from financial crime. We believe you:

• Have strong analytical skills, can identify patterns, and make well-founded decisions.

• Thrive working both independently and as part of a team.

• Communicate confidently with customers, authorities and legal representatives both by phone and email.

• Have a genuine interest in financial crime prevention, risk management, or related fields.

• Are structured, quality-conscious, and comfortable handling multiple tasks simultaneously.

• Can prioritize effectively, shift focus quickly when needed, and take immediate action in urgent situations.

• Are fluent in German and English, both spoken and written.

It’s a plus if you have:

• Experience in fraud investigations, dispute handling, or work in a regulated environment.

• Understanding of various fraud and AML methods, and experience with investigative work and legal matters.

• Relevant academic background, such as in economics, law, or criminology.

• Any Scandinavian language skills.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:

Start: As soon as possible
Location: Snarøyveien 36, Fornebu
Form of employment: Permanent employment

For this position, a credit check will be conducted as part of the recruitment process. Employment is subject to a satisfactory outcome of the credit check.

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