Fraud & Chargeback Officer - German

NOBA Bank Group; Oslo fylke; On-site; NOK 650,000 - 900,000; Full time

Job summary

NOBA Bank Group is seeking a Fraud & Chargeback Officer based in Oslo to join our dedicated team. You will identify, investigate, and prevent fraud, protecting customers and the bank from financial crime while handling credit card fraud cases and customer disputes.

You will collaborate with authorities and external banks, document cases thoroughly, and contribute to updates of internal fraud detection rules. The role emphasizes accuracy, empathy, and teamwork.

Qualifications

• Detail-oriented and highly responsible.
• Strong analytical skills to identify patterns.
• Able to work independently and in a team.
• Fluent in German and English (spoken and written).

Responsibilities

• Review applications and transactions to identify suspicious patterns.
• Handle cases of credit card fraud, unauthorized transactions, and disputes.
• Collect and analyze data; conduct initial assessments; document cases.
• Communicate with customers to obtain information and documentation.
• Provide documentation and summaries to police and authorities.
• Communicate with lawyers and courts.
• Contribute to fraud rules and share insights with stakeholders.
• Collaborate with external banks to prevent fraud.

Skills

German language

English language

Analytical thinking

Attention to detail

Education

Relevant academic background (economics, law, criminology)

Job description

As a German Fraud & Chargeback Officer at NOBA, you'll be a key member of our dedicated team, contributing daily to protecting our customers, preventing financial crime, and ensuring that our bank remains a safe and trustworthy institution.

You will be part of an experienced and collaborative Fraud & Chargeback team based in Oslo.

About the role:

In this role, you will actively work to identify, investigate, and prevent fraud. You'll play a central part in our financial crime prevention efforts and be responsible for:

• Reviewing applications and transactions to identify suspicious patterns and take appropriate action.
• Handling cases related to credit card fraud, unauthorized transactions, and customer disputes.
• Collecting and analyzing data, conducting initial assessments, and ensuring all cases are documented accurately and thoroughly.
• Communicating with customers to obtain necessary information and documentation - showing empathy and professionalism even in challenging situations.
• Responding to requests from the police and authorities by providing complete documentation and clear summaries.
• Responding and communicating with lawyers and courts.
• Proactively contributing to the development of the bank's fraud rules by sharing insights, suggesting improvements, and strengthening internal knowledge about fraud risks and prevention.
• Collaborating and exchanging information with external stakeholders, such as other banks, to jointly prevent and combat fraud.

We're looking for you who:

We're looking for someone who is detail-oriented, analytical, and highly responsible. You are motivated by making a difference and want to actively contribute to protecting both customers and the bank from financial crime.

• Have strong analytical skills, can identify patterns, and make well-founded decisions.
• Thrive working both independently and as part of a team.
• Communicate confidently with customers, authorities and legal representatives both by phone and email.
• Have a genuine interest in financial crime prevention, risk management, or related fields.
• Are structured, quality-conscious, and comfortable handling multiple tasks simultaneously.
• Can prioritize effectively, shift focus quickly when needed, and take immediate action in urgent situations.
• Are fluent in German and English, both spoken and written.

It's a plus if you have:

• Experience in fraud investigations, dispute handling, or work in a regulated environment.
• Understanding of various fraud and AML methods, and experience with investigative work and legal matters.
• Relevant academic background, such as in economics, law, or criminology.
• Any Scandinavian language skills.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:

Start: As soon as possible

Location: Snarøyveien 36, Fornebu

Form of employment: Permanent employment

For this position, a credit check will be conducted as part of the recruitment process. Employment is subject to a satisfactory outcome of the credit check.

Have you heard of NOBAVERSE?

In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals - all in a workplace that's a little extra bubbly!

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.