Manager Fraud & Chargeback

NOBA Bank Group; Bærum; Hybride; NOK 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Development opportunities

Internal mobility

Résumé du poste

NOBA Bank Group is seeking a Manager for Fraud & Chargeback to lead a skilled team protecting customers from fraud across Nordax Bank and Bank Norwegian. You will shape daily operations and strategic directions, ensuring proactive fraud prevention and robust chargeback handling.

You will drive cross‑functional collaboration, develop processes, and mentor staff to grow professionally in a dynamic, international banking environment.

Qualifications

• At least 5 years of leadership experience.
• Experience in fraud, credit cards or AML, preferably within banking.
• Experience developing and implementing strategies and processes.
• Fluent in written and spoken Norwegian and English.
• Relevant university degree in economics, law or a related field.

Responsabilités

• Lead and develop the Fraud & Chargeback team, managing fraud prevention and credit card chargebacks for Nordax Bank and Bank Norwegian.
• Lead, motivate and coach your team to reach goals in fraud prevention and investigations for Nordax Bank and Bank Norwegian.
• Own and continuously improve the handling of credit card disputes and chargebacks.
• Develop and implement strategies to identify and prevent fraud across personal loans, savings accounts, mortgages and credit cards.
• Collaborate with other departments to improve processes and information flow.
• Support your team’s ongoing growth through training and coaching.

Connaissances

Leadership experience

Fraud experience

AML experience

Credit cards

Bilingual English & Norwegian

Formation

Economics/Law degree

Description du poste

• Sektor Privat

Lead and develop the Fraud & Chargeback team, managing fraud prevention and credit card chargebacks for Nordax Bank and Bank Norwegian.

• At least 5 years of leadership experience
• Experience in fraud, credit cards or AML, preferably within banking
• Experience developing and implementing strategies and processes
• Fluent in written and spoken Norwegian and English
• Relevant university degree in economics, law or a related field
• Hybrid, flexible way of working
• Strong development opportunities and internal mobility

Lead a team that protects customers of Nordax Bank and Bank Norwegian from fraud.

What if your work helped keep thousands of people’s money safe? As our new Manager for Fraud & Chargeback, you’ll guide a skilled team that stays one step ahead of fraudsters. It’s a visible role where you shape how we work, both day to day and strategically, and help build a safer financial future.

About the team

We are the Fraud & Chargeback team at NOBA, responsible for fraud prevention across our brands Nordax Bank and Bank Norwegian. You will lead the team who works with customers in Denmark and Norway. We also handle the dispute and chargeback process for credit cards. Together we protect customers using personal loans, savings accounts, mortgages and credit cards. We’re committed, curious and love solving problems together, in a culture of open dialogue.

About the role

As team lead, you’ll be a key person in our organisation, guiding and developing a team that identifies and prevents fraud and manages credit card chargebacks. You’ll influence strategy, work closely with colleagues across NOBA and have real opportunities to grow with us.

Lead, motivate and coach your team to reach goals in fraud prevention and investigations for Nordax Bank and Bank Norwegian.

Own and continuously improve the handling of credit card disputes and chargebacks.

Develop and implement strategies to identify and prevent fraud across personal loans, savings accounts, mortgages and credit cards.

Analyse data and reports to spot trends and risk areas.

Collaborate with other departments to improve processes and information flow.

Support your team’s ongoing growth through training and coaching.

Who we’re looking for

You’re structured and detail-oriented, with a sharp analytical mind and the confidence to make decisions. You lead in a warm, engaging way, thrive on collaboration, and stay calm and prioritise wisely when the pace picks up, keeping the big picture in view.

In addition, we’re looking for someone who:

Has at least 5 years of leadership experience

Has experience in fraud, credit cards or AML, preferably within banking

Has experience developing and implementing strategies and processes

Speaks and writes fluently in Norwegian and English

Holds a relevant university degree in economics, law or a related field

Have worked in international environments

Know the Norwegian and Danish markets

Have experience with VISA’s rules and regulations

What we offer

A hybrid, flexible way of working

A varied everyday life where operational work meets projects that improve quality and strengthen customers’ rights

Strong development opportunities, including internal mobility and investment in your professional and personal growth

An inclusive, down-to-earth culture where your voice is heard

A stable company with a bright outlook, working on some of the most interesting questions in the financial sector

Want to help create a safer, more sustainable financial future? Then this could be your next step.

• AML Compliance

Have you heard of NOBAVERSE?
In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly!

With a diversified offering through our four brands – Nordax Bank, Bank Norwegian, Svensk Hypotekspension and DBT – and over two million customers, we have the size, knowledge and scalability required to enable financial health for more people. NOBA provides specialized, customer-centric financial offerings that are sustainable for the individual, the SME, the bank, and society at large, today and in the future. The NOBA group has around 750 employees and is active in eight markets. As of 26 September 2025, the NOBA share is listed on Nasdaq Stockholm

Read more about NOBA and our brands at www.noba.bank.