Fraud & Chargeback Officer - German

NOBA Bank Group; Norway; On-site; NOK 700,000 - 900,000; Full time

Job summary

NOBA Bank Group in Oslo is seeking a German-speaking Fraud & Chargeback Officer to protect customers and prevent financial crime. You will join an experienced team dedicated to keeping our bank safe and trustworthy.

You will identify suspicious patterns, investigate fraud cases, document findings for authorities and courts, and communicate with customers with empathy and professionalism. Fluency in German and English is required; this permanent role offers a clear path for growth in a regulated

Qualifications

• Identify suspicious patterns and make reasoned decisions.
• Handle cases related to fraud, unauthorized transactions, and customer disputes.
• Communicate clearly with customers, authorities, and legal representatives.

Responsibilities

• Review applications and transactions to identify suspicious patterns.
• Investigate fraud and unauthorized transactions.
• Document cases thoroughly and communicate with customers empathetically.
• Coordinate with police, authorities, and legal representatives as needed.
• Collaborate with external banks to prevent fraud.

Skills

Analytical thinking

Pattern recognition

Team collaboration

Communication

German language

English language

Job description

As a German Fraud & Chargeback Officer at NOBA, you'll be a key member of our dedicated team, contributing daily to protecting our customers, preventing financial crime, and ensuring that our bank remains a safe and trustworthy institution.

You will be part of an experienced and collaborative Fraud & Chargeback team based in Oslo.

About The Role

In this role, you will actively work to identify, investigate, and prevent fraud. You'll play a central part in our financial crime prevention efforts and be responsible for:

• Reviewing applications and transactions to identify suspicious patterns and take appropriate action.
• Handling cases related to credit card fraud, unauthorized transactions, and customer disputes.
• Collecting and analyzing data, conducting initial assessments, and ensuring all cases are documented accurately and thoroughly.
• Communicating with customers to obtain necessary information and documentation – showing empathy and professionalism even in challenging situations.
• Responding to requests from the police and authorities by providing complete documentation and clear summaries.
• Responding and communicating with lawyers and courts.
• Proactively contributing to the development of the bank's fraud rules by sharing insights, suggesting improvements, and strengthening internal knowledge about fraud risks and prevention.
• Collaborating and exchanging information with external stakeholders, such as other banks, to jointly prevent and combat fraud.

We Are Looking For You Who

• Have strong analytical skills, can identify patterns, and make well-founded decisions.
• Thrive working both independently and as part of a team.
• Communicate confidently with customers, authorities and legal representatives both by phone and email.
• Have a genuine interest in financial crime prevention, risk management, or related fields.
• Are structured, quality-conscious, and comfortable handling multiple tasks simultaneously.
• Can prioritize effectively, shift focus quickly when needed, and take immediate action in urgent situations.
• Are fluent in German and English, both spoken and written.

It's a Plus If You Have

• Experience in fraud investigations, dispute handling, or work in a regulated environment.
• Understanding of various fraud and AML methods, and experience with investigative work and legal matters.
• Relevant academic background, such as in economics, law, or criminology.
• Any Scandinavian language skills.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical Information

Start: As soon as possible

Location: Snarøyveien 36, Fornebu

Form of employment: Permanent employment

For this position, a credit check will be conducted as part of the recruitment process. Employment is subject to a satisfactory outcome of the credit check.

Have you heard of NOBAVERSE? In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that's a little extra bubbly!

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

If you have any questions or concerns about the position, please contact the responsible recruiter.