Operations Leader: Elevate Guest Experience & Team

Activate Games Oslo AS; Lørenskog; On-site; NOK 700,000 - 900,000; Full time

Job summary

Activate Snøbyen, Norway's first Activate Games location, seeks a hands-on Operations Manager to own the team and daily operations. You will lead team leads and game hosts, ensuring guest experience, standards, safety and high-tempo operation.

The role includes onboarding, ongoing coaching, and close collaboration with leadership to grow an established operation in a busy entertainment venue.

Qualifications

• Leadership experience from service, hospitality, retail, restaurants, fitness or similar hands-on environment.
• Able to lead people on the floor in a high-tempo setting.
• Structured, reliable and able to keep control when many things happen at once.
• Fluent in English or Norwegian.

Responsibilities

• Lead daily operations and ensure the location runs smoothly on the floor.
• Build, train and follow up team leads and game hosts.
• Maintain high standards for guest experience, safety, cleanliness and service.
• Own scheduling, staffing, opening, closing and daily routines.
• Follow up birthdays, groups, events or B2B bookings.
• Report on operations, staffing, KPIs, technical issues and improvements.

Skills

Leadership

Team management

Customer focus

Calm under pressure

Job description

Activate Snøbyen, Norway's first Activate Games location, seeks a hands-on Operations Manager to own the team and daily operations. You will lead team leads and game hosts, ensuring guest experience, standards, safety and high-tempo operation.

The role includes onboarding, ongoing coaching, and close collaboration with leadership to grow an established operation in a busy entertainment venue.