General Manager - Hamn i Senja

Itromso; Senja; On-site; NOK 1,200,000 - 1,800,000; Full time

Job summary

Hamn i Senja, a premium adventure basecamp, seeks a General Manager to lead a high-profile transformation and run day-to-day operations with a hands-on leadership approach.

The role demands a strong background in hotel/resort leadership, a focus on guest experience, and a drive to build culture, capability, and profitability at a Nordic destination.

Qualifications

• Proven General Manager / senior leadership experience in hotel, resort or destination-based hospitality.
• Strong operational background; capable of running a complex, year-round operation.
• Experience in nature-based tourism or premium hospitality is an advantage.
• Formal education is an advantage but may be offset by leadership experience.

Responsibilities

• Lead the implementation of quality standards at Hamn i Senja.
• Translate the Premium Adventure concept into products, services, rituals, and guest journeys.
• Drive cultural change to a modern, experience-led basecamp mindset.
• Build a strong management team with clear structures and accountability.
• Oversee financial performance with KPI tracking, budgeting, and cash-flow management.
• Collaborate with the Board on strategy and long-term development.

Skills

Leadership

Operations management

Financial management

Strategic planning

Guest experience

Education

Hospitality management (advantage)

Job description

General Manager - Hamn i Senja

Lead the transformation of one of Norway's most iconic destinations

Hamn i Senja is entering a defining new phase. As the first of several Sport Impact Norco's Nordic basecamps network, Hamn i Senja is being repositioned as a premium adventure basecamp in Northern Norway - rooted in nature, Nordic culture, outstanding hospitality, and unparalleled adventure and activity offerings.

We are now seeking a General Manager (GM) with a strong background in hotel and resort operations, capable of leading a comprehensive operational, cultural, and commercial transformation in close partnership with an engaged Board and owners.

This is both a operational and strategic role. It is a change leadership through operational excellence role.

The Role - purpose and scope

As General Manager, you are the overall leader of Hamn i Senja and fully accountable for:

• Operational excellence across accommodation, F&B, activities and guest experience
• Financial performance, cost control and profitability
• Leading the repositioning into a Premium Adventure Basecamp
• Building culture, competence and leadership depth in the organisation

You will work closely with the Board on strategy, transformation priorities and long-term development, while maintaining strong hands-on leadership in daily operations.

Key Responsibilities

• Lead the implementation of our quality standards at Hamn i Senja
• Translate the Premium Adventure concept into concrete products, services, rituals, and guest journeys
• Drive cultural change from traditional hotel operations to a modern, experience-led basecamp mindset

Operational excellence

• Build smooth, predictable, and safe operations year-round
• Develop strong collaboration between accommodation, F&B, and activity teams
• Financial management and performance
• Full P&L responsibility with KPI and forecast reporting
• Strong cost control, forecasting, budgeting, and cash-flow management
• Improve operational efficiency without compromising guest experience

People, leadership, and culture

• Build and lead a strong management team
• Develop a high-performance, values-driven culture aligned with Sport Impact and "Hamn-family" values
• Ensure clear structures, accountability, and leadership presence across the organisation

Product, experience, and F&B development

• Further develop Hamn i Senja's adventure portfolio (signature adventures, daily activities, micro-moments)
• Ensure food & beverage reflects "taste of place" - local, seasonal, story-driven Nordic cuisine together with our F&B Manager

Sustainability and community

• Ensure compliance with sustainability and regenerative commitments
• Actively engage with local communities, suppliers and partners
• Make Hamn i Senja a positive contributor to nature, culture and local economy

Reporting and governance

• Reports to: Board of Directors, Senja Hospitality Holding AS
• Works closely with: Owners, Board and CEO - Sport Impact Norco

Candidate Profile

Experience and background

• Proven General Manager / senior leadership experience from hotel, resort or destination-based hospitality
• Strong operational background - understands the reality of running a complex, year-round operation
• Experience from nature-based tourism, adventure travel or premium hospitality is an advantage
• Formal education is an advantage but may be compensated by relevant leadership experience.

Leadership style and personal qualities

• Trustworthy leader with strong execution power
• Hands-on, visible and present - leads by example
• Strong people leader who builds motivation, ownership and pride
• Commercially minded, yet deeply guest- and quality-oriented
• Genuinely passionate about nature, outdoor life and place-based experiences

Language

• Fluent English (spoken and written) - working language
• Scandinavian language skills are an advantage, but no prerequisite

Why Join Hamn i Senja Now?

• Lead one of Norway's most exciting destinations on a repositioning journey
• Be part of building the "Flagship of Arctic Adventures"
• Work with engaged staff, owners and an ambitious, competent Board
• Shape a destination with real impact - for guests, employees, community and nature

Søknadsfrist: Snarest