Launch Operations Manager - Build & Lead a New Location

Activate Games Oslo AS; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Onboarding program

Growth opportunities

Dynamic workday

Close GM follow-up

Expansion in Norway

Job summary

Activate Games Oslo AS is seeking an energetic Operations Manager to help open Activate Bærum and build the team, culture and daily operations from day one. You will lead team leads and game hosts, ensure a top guest experience, manage scheduling and daily routines, and collaborate with the General Manager during the opening phase to maintain high standards.

The role offers onboarding in Helsinki and practical onboarding at Activate Snøbyen, with opportunities for growth as the network expands

Qualifications

• Leadership experience in service, hospitality, retail, or entertainment.
• Comfortable leading people on the floor in a high-tempo setting.
• Structured, reliable and able to keep control when many things happen at once.
• Clear on standards and expectations while engaging with people.
• Able to work evenings and weekends when needed.
• Fluent in English or Norwegian.

Responsibilities

• Lead daily operations and ensure the location runs smoothly on the floor.
• Build, train and follow up team leads and game hosts.
• Maintain high standards for guest experience, safety, cleanliness and service.
• Own scheduling, staffing, opening, closing and daily routines.
• Follow up birthdays, groups, B2B bookings and events.
• Report on operations, staffing, KPIs, technical issues and improvement actions.

Skills

Leadership

People management

Operations management

Guest service

High-tempo environment

Fluent English or Norwegian

Job description

Activate Games Oslo AS is seeking an energetic Operations Manager to help open Activate Bærum and build the team, culture and daily operations from day one. You will lead team leads and game hosts, ensure a top guest experience, manage scheduling and daily routines, and collaborate with the General Manager during the opening phase to maintain high standards.

The role offers onboarding in Helsinki and practical onboarding at Activate Snøbyen, with opportunities for growth as the network expands