Online Customer Support Consultant - Bergen

FreshStart UAE

Bergen

On-site

NOK 147,000 - 176,000

Full time

2 days ago

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Job summary

FreshStart UAE in Bergen, Norway, seeks an Online Consultant to provide exceptional customer service and support to clients via online channels. This contract role emphasizes responsiveness, product knowledge, and relationship building to ensure client satisfaction.

You will handle inquiries, troubleshoot issues, and identify upsell opportunities while maintaining accurate records. The position requires strong communication, adaptability to a fast-paced environment, and willingness to work

Qualifications

High school diploma or equivalent; Bachelor's degree preferred.
Experience in customer service or sales, preferably in an online environment.
Strong communication skills, both written and verbal.
Ability to multi-task and prioritize tasks effectively.
Proficiency in using various online platforms and technology tools.
Adaptable to changing schedules, including evenings and weekends if needed.

Responsibilities

Responding to customer inquiries and providing timely and accurate information.
Troubleshooting technical issues and providing solutions.
Building strong relationships with clients through excellent communication skills.
Identifying opportunities for upselling products or services.
Maintaining accurate records of customer interactions and transactions.
Staying up-to-date on industry trends and product knowledge.
Collaborating with team members to improve processes and enhance customer experience.