Oslo Online Customer Support Specialist

JobCenter; Os; On-site; NOK 155,000 - 210,000; Full time

Job summary

JobCenter in Oslo, Norway is seeking an Online Consultant to provide exceptional customer service across live chat, email, and social media channels. You will help customers by delivering timely, accurate information about our products and services, and you will thrive in a fast-paced online environment.

Key responsibilities include responding to inquiries, resolving issues professionally, building strong relationships, collaborating with team members, and maintaining accurate records.

Qualifications

• Minimum 2 years in a customer service role, online environment preferred.
• Excellent written and spoken English.
• Ability to multitask and handle high volumes.
• Strong problem-solving skills.
• Familiarity with live chat, email and social media platforms.

Responsibilities

• Respond to customer inquiries and resolve issues professionally via online channels.
• Build strong relationships by understanding needs and providing personalized solutions.
• Collaborate with team members to ensure a consistent customer service approach.
• Identify opportunities to improve processes and procedures.
• Keep product knowledge, promotions and policies up to date.
• Maintain accurate records of all customer interactions.

Skills

Customer service

English proficiency

Multitasking

Problem solving

Online channels

Tools

Live chat software

Email platforms

Social media management

Job description

JobCenter in Oslo, Norway is seeking an Online Consultant to provide exceptional customer service across live chat, email, and social media channels. You will help customers by delivering timely, accurate information about our products and services, and you will thrive in a fast-paced online environment.

Key responsibilities include responding to inquiries, resolving issues professionally, building strong relationships, collaborating with team members, and maintaining accurate records.