Online Consultant

JobCenter; Os; On-site; NOK 155,000 - 210,000; Full time

Job summary

JobCenter in Oslo, Norway is seeking an Online Consultant to provide exceptional customer service across live chat, email, and social media channels. You will help customers by delivering timely, accurate information about our products and services, and you will thrive in a fast-paced online environment.

Key responsibilities include responding to inquiries, resolving issues professionally, building strong relationships, collaborating with team members, and maintaining accurate records.

Qualifications

• Minimum 2 years in a customer service role, online environment preferred.
• Excellent written and spoken English.
• Ability to multitask and handle high volumes.
• Strong problem-solving skills.
• Familiarity with live chat, email and social media platforms.

Responsibilities

• Respond to customer inquiries and resolve issues professionally via online channels.
• Build strong relationships by understanding needs and providing personalized solutions.
• Collaborate with team members to ensure a consistent customer service approach.
• Identify opportunities to improve processes and procedures.
• Keep product knowledge, promotions and policies up to date.
• Maintain accurate records of all customer interactions.

Skills

Customer service

English proficiency

Multitasking

Problem solving

Online channels

Tools

Live chat software

Email platforms

Social media management

Job description

Profession Customer Service City Oslo Norway

We are seeking a motivated and experienced Online Consultant to join our Customer Service team in Oslo Norway As an Online Consultant you will be responsible for providing exceptional customer service through various online platforms such as live chat email and social media Your main goal will be to assist customers with their inquiries and provide them with timely and accurate information about our products and services

Key Responsibilities

• Respond to customer inquiries and resolve issues in a professional and timely manner through various online channels
• Build strong relationships with customers by understanding their needs and providing personalized solutions
• Collaborate with other team members to ensure a consistent approach to customer service
• Identify opportunities for improvement in processes and procedures to enhance the overall customer experience
• Keep up-to-date with product knowledge promotions and company policies
• Maintain accurate records of all customer interactions

Requirements

• Minimum of 2 years of experience in a customer service role preferably within an online environment
• Excellent communication skills in English written and verbal
• Ability to multi-task and handle high volumes of customer inquiries simultaneously
• Strong problem-solving skills with the ability to think quickly on your feet
• Proficient in using various online platforms such as live chat email and social media
• Detail-oriented with strong organizational skills
• Must be legally eligible to work in Norway without sponsorship

Working Conditions

This is a full-time position based in Oslo Norway The standard working hours are Monday-Friday from 9am-5pm However some flexibility may be required based on business needs This position does not include accommodation

Salary

The salary for this position is 1700$ per month

If you are passionate about delivering exceptional customer service through various online channels and thrive in a fast-paced environment then we want to hear from you