Online Consultant - Oslo, Norway

Q-Storage; Oslo; Remote; NOK 137,000 - 164,000; Full time

Benefits offered by this job

Accommodation provided for non-local

Job summary

Q-Storage is seeking an Online Consultant to deliver high-quality customer service and support across online platforms. You will assist with product inquiries, troubleshoot issues, and offer personalized recommendations to clients.

Strong communication in English is required; additional languages are a plus. This role emphasizes multitasking in a fast-paced environment with opportunities for growth and team collaboration.

Qualifications

• 1+ year in customer service or online sales.
• Excellent English (written and spoken).
• Strong problem-solving and quick thinking.
• Ability to work independently and in a team.
• Tech-savvy with social media knowledge.

Responsibilities

• Respond to client inquiries via chat, email, and social media.
• Provide product information and troubleshooting.
• Offer personalized product recommendations.
• Collaborate with teammates to resolve issues.
• Stay updated on product knowledge.
• Aim to meet monthly customer satisfaction targets.

Skills

Customer service

English fluency

Communication

Problem-solving

Teamwork

Multitasking

Tech-savvy

Tools

Social media platforms

Job description

As an Online Consultant you will be responsible for providing excellent customer service and support to clients through various online platforms.

You will assist clients with product inquiries, troubleshooting technical issues, and providing product recommendations. This role requires strong communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to client inquiries through online chat, email, and social media platforms
• Provide accurate and timely information on products and services
• Troubleshoot technical issues and provide solutions to clients
• Build strong relationships with clients by understanding their needs and providing personalized recommendations
• Collaborate with team members to resolve complex client issues
• Stay up-to-date on product knowledge to effectively address client inquiries
• Meet or exceed monthly performance metrics for customer satisfaction

Requirements

• Minimum of 1 year experience in customer service or sales preferably in an online environment
• Excellent verbal and written communication skills in English, additional languages are a plus
• Strong problem-solving skills with the ability to think quickly on your feet
• Ability to work independently and as part of a team
• Tech-savvy with knowledge of various social media platforms
• Proven track record of meeting or exceeding performance metrics

Benefits

• Competitive salary of 1400$ per month
• Accommodation provided for non-local candidates
• Opportunity for growth within the company

We welcome all qualified candidates regardless of nationality or location