Office Manager: Lead Team, Training & Compliance

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area; London; On-site; NOK 468,000 - 515,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Personal and professional development

Job summary

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking an experienced Office Manager to hire, manage, train, and motivate the office team. You will oversee accounting functions, administrative activities, and ensure customer satisfaction in a fast-paced franchise environment.

Key responsibilities include leading Job File Coordinators, Administrative Assistants, Receptionists/Dispatchers, and Accounting/HR staff; maintaining professional office culture; delivering onboarding and training;

Qualifications

• 5+ years of office, accounting, or customer service management experience.
• Strong leadership and team-building skills.
• Excellent written and verbal communication with professional tone.
• Ability to multi-task in a fast-paced environment.
• Monthly travel to satellite locations.

Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Oversee accounting functions and administrative activities.
• Ensure customer satisfaction.
• Provide training and onboarding to all office personnel.
• Develop and monitor office KPIs and franchise compliance.
• Plan monthly team meetings.
• Support Senior Leadership as needed.
• Perform other duties as assigned.

Skills

Office management

Team leadership

Communication

Multi-tasking

Travel to satellite locations

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Job description

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking an experienced Office Manager to hire, manage, train, and motivate the office team. You will oversee accounting functions, administrative activities, and ensure customer satisfaction in a fast-paced franchise environment.

Key responsibilities include leading Job File Coordinators, Administrative Assistants, Receptionists/Dispatchers, and Accounting/HR staff; maintaining professional office culture; delivering onboarding and training;