Area Content Manager Restoration Contents

SERVPRO of Vacaville / Dixon; Time; On-site; NOK 465,000 - 604,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

SERVPRO Franchise in Eugene / Springfield is seeking an Area Content Manager to lead the Content Pack Out, Cleaning, and Textile Cleaning division. You will oversee pack-out teams, project scheduling, and work with the Customer Communication Manager to align scope with customers and insurers, while controlling costs for profitability.

This leadership role focuses on operational excellence, client satisfaction, and team development within a restoration services context.

Qualifications

• High school diploma or equivalent; restoration certifications are a plus.
• 4–6 years in content restoration, textile cleaning, or similar field.
• Strong leadership and field-based team management experience.
• Proven scheduling, logistics, and coordination capabilities.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation ability.
• Proficient with inventory tracking and estimating technology platforms.
• Knowledge of cleaning equipment, restoration techniques and best practices.
• Valid driver's license with a clean driving record.
• Preferred: ICAT Inventory System and Xactimate estimating software.

Responsibilities

• Lead and manage content and textile restoration technicians, including pack-out teams.
• Coordinate and manage scheduling of content-related projects across the territory.
• Collaborate with the Customer Communication Manager to align scope with customers and adjusters.
• Oversee pack-outs, move-backs, and storage logistics for secure handling.
• Maintain communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating, billing, and collections for content projects.
• Conduct quality control and final inspections to meet client expectations.
• Monitor and control project costs, including labor and materials, to maintain profitability.
• Supervise on-site inventories and documentation for insurance/tracking purposes.
• Determine appropriate cleaning and restoration methods based on material/damage.
• Mentor team members and refine systems to grow the content operation.

Skills

Leadership

Team management

Scheduling

Communication

Detail-oriented

Inventory systems

Estimating software

Education

High school diploma

Restoration certifications a plus

Tools

ICAT Inventory System

Xactimate

Job description

Location: Eugene / Springfield

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Area Content Manager (ACM)

Location: Eugene / Springfield

Department: Restoration Services - Contents & Textiles

Employment Type: Full-time

We are seeking a skilled and detail-oriented Area Content Manager (ACM) to lead our Content Pack Out, Cleaning, and Textile Cleaning division. In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. You will be responsible for managing pack-out teams, overseeing project scheduling, working directly with our Customer Communication Manager to align scope with customers and insurance carriers, and controlling costs to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.

Key Responsibilities

• Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
• Coordinate and manage scheduling of all content-related projects across the Portland territory.
• Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
• Oversee pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
• Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating, billing, and collections for all content projects within the territory.
• Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
• Monitor and control project costs, including labor, materials, and logistics, to maintain profitability.
• Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
• Determine appropriate cleaning and restoration methods based on material and damage type.
• Support the growth and scalability of the content operation by refining systems and mentoring team members.

Qualifications

• High school diploma or equivalent; restoration-related certifications are a plus.
• 4-6 years of experience in content restoration, textile cleaning, or a similar field.
• Strong leadership and team management experience in a field-based environment.
• Demonstrated success in scheduling, logistics, and team coordination.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation abilities.
• Proficient in technology platforms for inventory tracking and estimating.
• Knowledge of cleaning equipment, restoration techniques, and best practices.
• Must hold a valid driver's license with a clean driving record.
• Preferred: Experience with ICAT Inventory System and Xactimate estimating software.

Key Competencies

• Leadership & Team Development: Ability to coach, lead, and motivate diverse field teams.
• Scheduling & Operations Management: Strong skills in coordinating field resources and project timelines.
• Customer & Insurance Relations: Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction.
• Technical Restoration Knowledge: Deep understanding of textile/contents cleaning and restoration practices.
• Financial Accountability: Skilled in managing job costs, budgets, and profitability metrics.

Join our team and be a vital part of helping families and businesses restore what matters most after disaster strikes.

Compensation: $50,000.00 - $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO Franchise, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.