Office Manager

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area; London; On-site; NOK 468,000 - 515,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Personal and professional development

Job summary

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking an experienced Office Manager to hire, manage, train, and motivate the office team. You will oversee accounting functions, administrative activities, and ensure customer satisfaction in a fast-paced franchise environment.

Key responsibilities include leading Job File Coordinators, Administrative Assistants, Receptionists/Dispatchers, and Accounting/HR staff; maintaining professional office culture; delivering onboarding and training;

Qualifications

• 5+ years of office, accounting, or customer service management experience.
• Strong leadership and team-building skills.
• Excellent written and verbal communication with professional tone.
• Ability to multi-task in a fast-paced environment.
• Monthly travel to satellite locations.

Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Oversee accounting functions and administrative activities.
• Ensure customer satisfaction.
• Provide training and onboarding to all office personnel.
• Develop and monitor office KPIs and franchise compliance.
• Plan monthly team meetings.
• Support Senior Leadership as needed.
• Perform other duties as assigned.

Skills

Office management

Team leadership

Communication

Multi-tasking

Travel to satellite locations

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Job description

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring an Office Manager!

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area offers:

• Competitive compensation
• Paid training
• Personal and professional development

And more!

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Key Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and clean driving record subject to applicable law

• 5+ years of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
• Self-motivated and goal-oriented with the ability to multi-task
• Monthly travel to satellite locations.
• Capability to work in a fast-paced, team-oriented office environment
• Solid organizational and planning capabilities with strong attention to detail
• Ability to learn new software and proprietary software
• High school diploma/GED, college degree preferred
• Proficiency in Microsoft Office or equivalent software.
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Ability to successfully complete a background check subject to applicable law
• Customer service industry experience a plus
• Bilingual a plus

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $50,000.00 - $55,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Our employment process requires an in-depth background check, are you willing to proceed with this application *

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The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.