Nordic SaaS Operations Lead — Scale Platforms & Services

Finago Group; Oslo; On-site; NOK 1,000,000 - 1,800,000; Full time

Job summary

Finago is seeking an experienced Operations Manager to lead Scandinavia SaaS operations, focusing on performance, scalability, and reliability across multiple services. You will partner with Customer Success, Product, Engineering and regional leaders to optimize incident management, vendor relationships and service delivery.

The role emphasizes people leadership, operational strategy and cross‑functional collaboration to drive growth, cost efficiency and customer value in a Nordic context.

Qualifications

• More than 5 years of experience in SaaS operations and IT services, with expertise in hosting platforms and cloud environments like AWS/Azure.
• 3+ years of experience in people leadership, preferably leading a team of five or more.
• Strong understanding of SaaS business models and cloud-based service delivery.
• Proven experience managing KPIs, SLAs, OLAs, operational performance and customer outcomes.
• Track record of leading operational transformation and process improvement initiatives.
• Fluency in Norwegian and English, both written and spoken.

Responsibilities

• Drive strategic input into Global SaaS Operations and ensure ongoing operational excellence.
• Lead and manage Platform Engineering / Operations team (7 specialists).
• Partner with R&D to support service development and deployment.
• Ensure consistent execution of operational processes and service standards.
• Drive KPI management and performance reviews; coordinate major programs.

Skills

SaaS operations

Cloud environments

Hosting platforms

Education

Bachelor’s degree in Business, Information Technology, Engineering, or related field

Tools

AWS

Azure

Job description

Finago is seeking an experienced Operations Manager to lead Scandinavia SaaS operations, focusing on performance, scalability, and reliability across multiple services. You will partner with Customer Success, Product, Engineering and regional leaders to optimize incident management, vendor relationships and service delivery.

The role emphasizes people leadership, operational strategy and cross‑functional collaboration to drive growth, cost efficiency and customer value in a Nordic context.