Operations Manager

Finago Group; Oslo; On-site; NOK 1,000,000 - 1,800,000; Full time

Job summary

Finago is seeking an experienced Operations Manager to lead Scandinavia SaaS operations, focusing on performance, scalability, and reliability across multiple services. You will partner with Customer Success, Product, Engineering and regional leaders to optimize incident management, vendor relationships and service delivery.

The role emphasizes people leadership, operational strategy and cross‑functional collaboration to drive growth, cost efficiency and customer value in a Nordic context.

Qualifications

• More than 5 years of experience in SaaS operations and IT services, with expertise in hosting platforms and cloud environments like AWS/Azure.
• 3+ years of experience in people leadership, preferably leading a team of five or more.
• Strong understanding of SaaS business models and cloud-based service delivery.
• Proven experience managing KPIs, SLAs, OLAs, operational performance and customer outcomes.
• Track record of leading operational transformation and process improvement initiatives.
• Fluency in Norwegian and English, both written and spoken.

Responsibilities

• Drive strategic input into Global SaaS Operations and ensure ongoing operational excellence.
• Lead and manage Platform Engineering / Operations team (7 specialists).
• Partner with R&D to support service development and deployment.
• Ensure consistent execution of operational processes and service standards.
• Drive KPI management and performance reviews; coordinate major programs.

Skills

SaaS operations

Cloud environments

Hosting platforms

Education

Bachelor’s degree in Business, Information Technology, Engineering, or related field

Tools

AWS

Azure

Job description

(Senior) Manager, Platform & SaaS Operations - Scandinavia

Do you thrive on improving performance, scalability, and reliability of business‑critical systems — and want to shape how platform engineering & operations are run across multiple SaaS services?

At Finago, we’re setting a new standard for financial & human resources software across the Nordics. Our mission? To become the most customer‑centric business software company out there. To support Scandinavian services and strengthen our internal capabilities, we’re now looking for an Operations Manager to join our Global SaaS Operations team.

As our Operations Manager for Scandinavia, you’ll play a key role in leading the delivery and operational excellence of Finago's SaaS services in the Norwegian/Swedish market. The role ensures high service availability, operational efficiency, and alignment with our Global SaaS Operational Objectives.

This leader works closely with Customer Success, Product Management, Engineering, and regional leadership teams to optimize service delivery, incident management, vendor management, and other operational processes. The role combines people leadership, operational management, and strategic planning to drive sustainable growth and customer value.

Operational Leadership

• Drive strategic input into Global SaaS Operations, ensuring the evolution of operational excellence and quality management practices across a global service organization.
• Lead and manage a talented Platform Engineering / Operations team consisting of 7 specialist.
• Partner with R&D to support the successful development and deployment of services.
• Ensure consistent execution of operational processes and service standards.
• Drive operational excellence through KPI management and performance reviews.
• Coordinate selected major programs and initiatives that require a balance of technical expertise and people-focused leadership to achieve successful outcomes.

Process Improvement

• Identify opportunities for automation and process optimization.
• Implement operational frameworks that improve scalability and reduce costs.
• Support AI and automation initiatives within operational workflows.
• Lead, coach, and develop operations & cloud specialists.
• Foster a customer‑centric and performance‑driven culture.
• Conduct workforce planning and talent development activities.
• Drive employee engagement and team effectiveness.

Governance & Compliance

• Ensure adherence to security, privacy, and regulatory requirements.
• Support audit and compliance activities such as ISO27001
• Maintain operational readiness for business continuity and incident response.
• Develop scalable operating models to support business growth.

Practical information

Position: Permanent, full‑time

Reporting to: Director of SaaS Operations

Why join this role?

You’ll have the opportunity to drive operational excellence and play a key role in scaling a growing SaaS business which thousands of customers rely on every day with a talent group of professions by your side.

With the people, professionalism, and teamwork that exist at Finago, I don’t think I’ll ever stop growing here — and it’s a truly inspiring feeling to have! - Rosaliina Munnukka, Service Designer

Ready to make an impact?

We’re looking for an experienced Operations Manager who is ready to make an impact on our SaaS operations and service delivery across Scandinavia. To succeed in this position, you should have:

• A Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
• More than 5 years of experience in SaaS operations and IT services, with extensive expertise in managing a wide range of hosting platforms, including dedicated hosting providers and cloud environments such as AWS and Microsoft Azure.
• At least 3 years of experience in people leadership, preferably with experience leading a team of five or more.
• A strong understanding of SaaS business models and cloud‑based service delivery.
• Proven experience managing KPIs, SLAs, OLAs, operational performance, and customer outcomes.
• A proven track record of leading operational transformation and process improvement initiatives.
• Fluency in Norwegian and English, both written and spoken.

What’s in it for you?

Join our growth journey:

Work with over 800 passionate teammates across Finland, Sweden, Norway and Malaysia at a friendly, flexible, and evolving tech company.

Own your path:

Grow in the direction that fits your ambitions. We offer a yearly individual development budget plus unlimited access to LinkedIn Learning in addition to everyday learning opportunities within your own role.

Make a meaningful impact:

Every day, tens of thousands of customers rely on us to keep their businesses running. And we show up—not only for our customers, but for the planet. According to the EcoVadis assessment, we are among the top 5% of the world’s most sustainable companies.

Grow through curiosity:

Bring new ideas, try things out, and help us improve. All employees are included in our ownership program and our bonus program, so when we do well, we do well together.

Curious about the role? If you have any questions, feel free to contact the hiring manager Daniel Jaskiewicz, Director SaaS Operations, at [phone] on 20. aug. 2026, 27. aug. 2026 and 31. aug. 2026 between 1000-1300.

Recruitment process

• Initial Screening: getting to know each other better
• First Interview: meet the hiring manager
• Aptitude Assessment: show us who you are and how you think
• Second Interview: opportunity to dive even deeper into the role
• Offer & Contract: time to make it official

Any questions on your mind regarding the process? Reach out to us anytime at [e-mail] we’re happy to help. Please note: To ensure compliant and secure processing of personal data, we don’t accept or process any applications via email. All applications must be submitted through our recruitment portal.

Finago

At Finago, we specialize in innovative HR and finance software solutions. Our solutions empower you to do more of what you love - backed by expert guidance, innovation, and a commitment to keep you ahead in a changing world. We’re trusted by hundreds of thousands of companies across the Nordics, and we’re just getting started. Our mission? To become the most customer‑centric business software company. We’re not just building software; we’re changing the game. Together, let’s shape our Nordic success story.