Global Support Engineer: Resolve Issues & Elevate Quality

Kongsberg Precision Cutting Systems

Kongsberg

On-site

NOK 650,000 - 900,000

Full time

5 days ago

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Job summary

Kongsberg Precision Cutting Systems is seeking a Global Support Engineer to deliver world-class technical support and ensure the reliability of our solutions worldwide. You will work closely with service engineers, distributors, product specialists, and R&D teams to drive effective problem resolution and contribute to product improvements.

You will diagnose and resolve complex issues, provide advanced remote support, own cases, document solutions, and collaborate across functions to enhance

Responsibilities

Diagnose and resolve complex technical and product-related issues.
Provide advanced remote support to teams, distributors, and service partners worldwide.
Own support cases and ensure clear communication throughout the resolution process.
Document solutions and best practices in the knowledge base.
Collaborate with Product Management and R&D to address recurring issues and drive improvements.
Support and train first-line support teams and service partners.
Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
Create and maintain technical documentation and troubleshooting guides.
Continuously develop your technical expertise through training and knowledge sharing.

Skills

Technical Support

Service Engineering

Industrial Environment

Analytical Skills

Communication

Willing to Travel

Job description

You will diagnose and resolve complex issues, provide advanced remote support, own cases, document solutions, and collaborate across functions to enhance

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