Global Support Engineer - Norway

Kongsberg Precision Cutting Systems; Kongsberg; On-site; NOK 650,000 - 900,000; Full time

Job summary

Kongsberg Precision Cutting Systems is seeking a Global Support Engineer to deliver world-class technical support and ensure the reliability of our solutions worldwide. You will work closely with service engineers, distributors, product specialists, and R&D teams to drive effective problem resolution and contribute to product improvements.

You will diagnose and resolve complex issues, provide advanced remote support, own cases, document solutions, and collaborate across functions to enhance

Responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

Skills

Technical Support

Service Engineering

Industrial Environment

Analytical Skills

Communication

Willing to Travel

Job description

How does this role contribute to our ambitions?

As a Global Support Engineer, you play a key role in delivering world-class technical support and ensuring the reliability of our solutions worldwide. Working closely with service engineers, distributors, product specialists, and R&D teams, you drive effective problem resolution and help improve our products, processes, and customer experience.

Key Responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

What makes you a great fit?

• Engineer with experience in technical support, service engineering, or a similar role within an industrial or manufacturing environment.
• Strong analytical and troubleshooting skills.
• Customer-focused, proactive, and solution-oriented.
• Excellent communication and stakeholder management skills.
• Comfortable working independently and collaborating in an international environment.
• A passion for learning and sharing knowledge.
• Fluent in English; additional languages are a plus.
• Open to frequent travel.

What can you expect from us?

• An exciting role in a global technology company.
• Opportunities for learning and development.
• Collaboration with highly skilled colleagues across Engineering, Product Management, Quality, and Customer Services.
• A supportive and inclusive environment where your ideas matter.
• The opportunity to make a direct impact on customer success and product quality.