Global Support Engineer - Europe

Kongsberg Precision Cutting Systems; Kongsberg; On-site; NOK 700,000 - 820,000; Full time

Job summary

Kongsberg Precision Cutting Systems is seeking a Global Support Engineer to act as a trusted technical expert and problem solver. You will diagnose complex issues, provide remote support, and drive product excellence across customers, distributors, and service partners worldwide.

The role emphasizes collaboration with R&D, Product Management, and Quality, with a focus on knowledge sharing, documentation, and continuous learning. Travel is expected to support global teams and customers.

Qualifications

• Experience in technical support, service engineering, or a similar role within an industrial, manufacturing, automation, or technology-driven environment.
• Excellent communication and stakeholder management skills.
• Fluency in English, both written and spoken; additional languages are an advantage.

Responsibilities

• Diagnose, troubleshoot, and resolve complex technical and product-related issues.
• Provide advanced remote support to internal teams, distributors, and service partners worldwide.
• Take ownership of support cases and communicate clearly throughout resolution.
• Document solutions and knowledge to strengthen the global knowledge base.
• Identify recurring issues and drive product improvements with PM and R&D.
• Coach and train first-line support teams and distributors.
• Coordinate resolution paths including engineering support or field service.
• Create and maintain technical documentation and troubleshooting guides.
• Develop technical expertise through training and knowledge sharing.

Skills

Technical support

Troubleshooting

Cross-functional collaboration

Job description

How does this role contribute to our ambitions?

As a Global Support Engineer, you are a trusted technical expert and problem solver. You will work closely with customers, distributors, service engineers, Product Management, and R&D teams across the globe to diagnose complex issues, deliver effective solutions, and help drive product excellence.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex technical and product-related issues.
• Provide advanced remote support to internal teams, distributors, and service partners worldwide.
• Take ownership of support cases and ensure clear, professional, and timely communication throughout the resolution process.
• Document solutions, best practices, and lessons learned to strengthen our global knowledge base.
• Identify recurring issues and collaborate with Product Management and R&D to drive continuous product improvements.
• Support, coach, and train first-line support teams, distributors, and service partners.
• Coordinate the most effective resolution path, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation, service procedures, and troubleshooting guides.
• Continuously develop your technical expertise through training, hands-on experience, and knowledge sharing.

What makes you a great fit?

• Experience in technical support, service engineering, or a similar role within an industrial, manufacturing, automation, or technology-driven environment.
• Strong analytical and troubleshooting skills, with a structured approach to problem-solving.
• A customer-focused mindset and a passion for delivering high-quality solutions.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in an international and multicultural environment.
• A proactive, collaborative approach and a willingness to share knowledge and support others.
• Curiosity and a commitment to continuous learning and professional growth.
• Fluency in English, both written and spoken. Additional languages are an advantage.
• Open to regular travel.

How do we help shape your future?

• An exciting international role in a growing global technology company.
• Opportunities for continuous learning, professional development, and career progression.
• Collaboration with talented colleagues across Engineering, Product Management, Quality, and Customer Services.
• Exposure to cutting-edge technologies and innovative solutions.
• A supportive and inclusive culture built on teamwork, trust, and respect.
• The opportunity to make a direct impact on customer success and product excellence.

Ready to shape your future with us?