Global Support Engineer: Technical Troubleshooter & Trainer

Kongsberg Precision Cutting Systems; Kongsberg; On-site; NOK 700,000 - 820,000; Full time

Job summary

Kongsberg Precision Cutting Systems is seeking a Global Support Engineer to act as a trusted technical expert and problem solver. You will diagnose complex issues, provide remote support, and drive product excellence across customers, distributors, and service partners worldwide.

The role emphasizes collaboration with R&D, Product Management, and Quality, with a focus on knowledge sharing, documentation, and continuous learning. Travel is expected to support global teams and customers.

Qualifications

• Experience in technical support, service engineering, or a similar role within an industrial, manufacturing, automation, or technology-driven environment.
• Excellent communication and stakeholder management skills.
• Fluency in English, both written and spoken; additional languages are an advantage.

Responsibilities

• Diagnose, troubleshoot, and resolve complex technical and product-related issues.
• Provide advanced remote support to internal teams, distributors, and service partners worldwide.
• Take ownership of support cases and communicate clearly throughout resolution.
• Document solutions and knowledge to strengthen the global knowledge base.
• Identify recurring issues and drive product improvements with PM and R&D.
• Coach and train first-line support teams and distributors.
• Coordinate resolution paths including engineering support or field service.
• Create and maintain technical documentation and troubleshooting guides.
• Develop technical expertise through training and knowledge sharing.

Skills

Technical support

Troubleshooting

Cross-functional collaboration

Job description

How does this role contribute to our ambitions?

As a Global Support Engineer, you are a trusted technical expert and problem solver. You will work closely with customers, distributors, service engineers, Product Management, and R&D teams across the globe to diagnose complex issues, deliver effective solutions, and help drive product excellence.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex technical and product-related issues.
• Provide advanced remote support to internal teams, distributors, and service partners worldwide.
• Take ownership of support cases and ensure clear, professional, and timely communication throughout the resolution process.
• Document solutions, best practices, and lessons learned to strengthen our global knowledge base.
• Identify recurring issues and collaborate with Product Management and R&D to drive continuous product improvements.
• Support, coach, and train first-line support teams, distributors, and service partners.
• Coordinate the most effective resolution path, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation, service procedures, and troubleshooting guides.
• Continuously develop your technical expertise through training, hands-on experience, and knowledge sharing.
  
  
  

What makes you a great fit?

• Engineer with experience in technical support, service engineering, or a similar role within an industrial, manufacturing, automation, or technology-driven environment.
• Strong analytical and troubleshooting skills, with a structured approach to problem-solving.
• A customer-focused mindset and a passion for delivering high-quality solutions.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in an international and multicultural environment.
• A proactive, collaborative approach and a willingness to share knowledge and support others.
• Curiosity and a commitment to continuous learning and professional growth.
• Fluency in English, both written and spoken. Additional languages are an advantage.
• Open to regular travel.
  
  
  

How do we help shape your future?

• An exciting international role in a growing global technology company.
• Opportunities for continuous learning, professional development, and career progression.
• Collaboration with talented colleagues across Engineering, Product Management, Quality, and Customer Services.
• Exposure to cutting-edge technologies and innovative solutions.
• A supportive and inclusive culture built on teamwork, trust, and respect.
• The opportunity to make a direct impact on customer success and product excellence.
  
  
  

Ready to shape your future with us?

Apply today and join Kongsberg Precision Cutting Systems as our next Global Support Engineer in one of our European locations.