Join Kongsberg as a Global Support Engineer

Kongsberg Precision Cutting Systems; Kongsberg; On-site; NOK 700,000 - 900,000; Full time

Job summary

Kongsberg Precision Cutting Systems (Kongsberg PCS) is seeking a Global Support Engineer to deliver world-class technical support and ensure reliability of our digital cutting solutions worldwide. You will work with service engineers, distributors, product specialists, and R&D to resolve issues and drive improvements.

You will diagnose complex technical problems, provide advanced remote support, own cases, document solutions, and contribute to knowledge bases.

Qualifications

• Experience in technical support, service engineering, or a similar role within an industrial or manufacturing environment.
• Strong analytical and troubleshooting skills.
• Customer-focused, proactive, and solution-oriented.
• Excellent communication and stakeholder management skills.
• Comfortable working independently and collaborating in an international environment.
• A passion for learning and sharing knowledge.
• Fluent in English; additional languages are a plus.
• Open to frequent travel.

Responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

Skills

Analytical thinking

Troubleshooting

Communication

Stakeholder management

Independent + collaborative

Job description

Join Kongsberg as a Global Support Engineer

As a trusted technical expert, you help customers, partners, and colleagues solve complex challenges while contributing to the continuous improvement of our products and services.

How does this role contribute to our ambitions?

At Kongsberg PCS, we develop advanced digital cutting solutions for the packaging, signage, display, and industrial manufacturing industries.

As a Global Support Engineer, you play a key role in delivering world-class technical support and ensuring the reliability of our solutions worldwide.

Working closely with service engineers, distributors, product specialists, and R&D teams, you drive effective problem resolution and help improve our products, processes, and customer experience

Key responsibilities

Diagnose and resolve complex technical and product-related issues.

Provide advanced remote support to teams, distributors, and service partners worldwide.

Own support cases and ensure clear communication throughout the resolution process.

Document solutions and best practices in the knowledge base.

Collaborate with Product Management and R&D to address recurring issues and drive improvements.

Support and train first-line support teams and service partners.

Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.

Create and maintain technical documentation and troubleshooting guides.

Continuously develop your technical expertise through training and knowledge sharing.

What makes you a great fit?

Experience in technical support, service engineering, or a similar role within an industrial or manufacturing environment.

Strong analytical and troubleshooting skills.

Customer-focused, proactive, and solution-oriented.

Excellent communication and stakeholder management skills.

Comfortable working independently and collaborating in an international environment.

A passion for learning and sharing knowledge.

Fluent in English; additional languages are a plus.

Open to frequent travel.

What can you expect from us?

An exciting role in a global technology company.

Opportunities for learning and development.

Collaboration with highly skilled colleagues across Engineering, Product Management, Quality, and Customer Services.

A supportive and inclusive environment where your ideas matter.

The opportunity to make a direct impact on customer success and product quality.

• Analyse
• Technical writing

Kongsberg Precision Cutting Systems (Kongsberg PCS) is a global technology company that develops advanced digital cutting solutions for the packaging, signage, display, and industrial manufacturing industries.