Customer Service Advisor

Avarda; Bergen; On-site; NOK 420,000 - 520,000; Full time

Benefits offered by this job

Fixed term employment

Job summary

Avarda is looking for a Customer Service Advisor to join our team in Bergen, Norway. You will handle inquiries via email, phone, and chat, and perform administrative tasks related to customer cases.

The role emphasizes improving customer experiences, collaborating across departments, and contributing to our growth journey. Fluency in Norwegian is required, with English proficiency as a plus.

Qualifications

• Service-minded with the ability to handle various customer situations professionally.
• Solution-focused and goal-driven.
• Strong communicator with verbal and written skills in Norwegian and English.
• Fluency in Norwegian is required.
• Experience in customer-facing roles is an advantage.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Perform administrative tasks related to customer cases.
• Actively work to improve customer experiences and ensure high service quality.
• Identify and suggest improvements to streamline workflows and processes.
• Support other departments and contribute to collaboration within the organization.

Skills

Customer focus

Communication skills

Norwegian language proficiency

English language proficiency

Team collaboration

Job description

As we continue to grow across the Nordics, we are looking for a new colleague to join our Customer Service team. We are seeking someone who is service-minded, solution-oriented, and fluent in Norwegian. In this role, you will have the opportunity to contribute to our ongoing growth while continuing your own development journey within the company.

What does the role involve?

As a Customer Service Advisor, you will:

• Handle customer inquiries via email, phone, and chat
• Perform administrative tasks related to customer cases
• Actively work to improve customer experiences and ensure high service quality
• Identify and suggest improvements to streamline workflows and processes
• Support other departments and contribute to collaboration within the organization

Who are we looking for?

We’re looking for someone who is:

• Service-oriented with the ability to handle various customer situations professionally
• Solution-focused, goal-driven, and unafraid to take on new challenges
• A strong communicator with good verbal and written skills in Norwegian and English
• Fluency in Norwegian is required
• Experience in previous customer-facing roles is an advantage

Other qualifications

• Basic knowledge of e-commerce and finance
• A genuine interest in learning new things and growing professionally

What do we offer?

• The opportunity to be part of a fast-growing company with a strong focus on innovation and service
• A work environment characterized by collaboration and development
• The chance to contribute ideas and influence work in a dynamic setting
• Fixed term employment