Customer Representative (Norwegian-speaking)

InnovateLearn Collective; Bergen; On-site; NOK 360,000 - 480,000; Full time

Benefits offered by this job

Relocation package

Paid vacation

Social events

Modern office facilities

Modern office

Job summary

A customer service organization in Bergen, Norway, seeks a Norwegian-speaking Customer Representative to handle customer calls and inquiries through various channels. The ideal candidate will have proficiency in Norwegian and fluent English, with strong communication skills. Responsibilities include responding to customer inquiries, maintaining service quality, and collaborating with the team. The role offers a relocation package, paid vacation, and social events in a modern office setting.

Qualifications

• Proficient in Norwegian and fluent in English are required.
• Strong verbal and written communication is necessary.
• Good computer literacy is essential.
• Able to use common computer applications.

Responsibilities

• Respond to customer inquiries via phone calls.
• Handle inquiries using chat solutions.
• Answer questions on social media platforms.
• Provide exceptional customer service experiences.
• Follow relevant processes and procedures.
• Work as part of a team to achieve goals.

Skills

Proficient in Norwegian

Fluent in English

Good communication skills

Computer literacy

Job description

About the job Customer Representative (Norwegian-speaking)

Job Description:

If you enjoy working with people and take pride in delivering excellent service, we are looking for you! As a customer advisor, you will focus 100% on customer service. In this role, you will handle incoming and outgoing calls from existing customers, as well as chat solutions. You will assist customers with questions about orders and products in a way that helps us achieve our goals.

Responsibilities:

• Respond to customer inquiries via incoming phone calls.
• Handle customer inquiries using chat solutions.
• Answer questions and customer inquiries on social media platforms.
• Maintain a continuous focus on providing an exceptional customer service experience for each customer.
• Follow processes and procedures relevant to the project.
• Work as part of a team to achieve set goals.

About You:

• You are proficient in Norwegian.
• You are fluent in English.
• You communicate well, both verbally and in writing.
• You are computer-literate.

We Offer:

• Relocation package if applicable.
• Paid vacation from the first year: 23 working days of paid annual leave.
• Social events.
• Working hours from 08:00 to 18:00, Monday to Friday.
• Modern and spacious office facilities.

If you recognize yourself in this description and believe this is the job for you, please submit your CV and application today!