Customer Representative (Norwegian-speaking)

InnovateLearn Collective; Stavanger; On-site; NOK 35,000 - 45,000; Full time

Benefits offered by this job

Relocation package if applicable

Paid vacation: 23 working days from the first year

Social events

Modern office facilities

Job summary

A customer service-oriented company in Stavanger is seeking a Customer Representative proficient in Norwegian and fluent in English. The role focuses entirely on customer service, handling inquiries through calls and chat. Candidates should possess strong communication skills and be computer-literate. The company offers benefits including a relocation package, paid vacation, and social events. This is an excellent opportunity for those who thrive in a supportive team environment and are dedicated to delivering great service.

Qualifications

• Proficient in Norwegian for customer interactions.
• Fluent in English for team collaboration.
• Strong communication skills in verbal and written formats.

Responsibilities

• Respond to customer inquiries via incoming phone calls.
• Handle customer inquiries using chat solutions.
• Answer questions and customer inquiries on social media platforms.
• Maintain focus on providing exceptional customer service.
• Follow project-related processes and procedures.
• Collaborate with team members to achieve goals.

Skills

Proficient in Norwegian

Fluent in English

Excellent verbal communication

Excellent written communication

Computer literacy

Job description

About the job Customer Representative (Norwegian-speaking)

Job Description:

If you enjoy working with people and take pride in delivering excellent service, we are looking for you! As a customer advisor, you will focus 100% on customer service. In this role, you will handle incoming and outgoing calls from existing customers, as well as chat solutions. You will assist customers with questions about orders and products in a way that helps us achieve our goals.

Responsibilities:

• Respond to customer inquiries via incoming phone calls.
• Handle customer inquiries using chat solutions.
• Answer questions and customer inquiries on social media platforms.
• Maintain a continuous focus on providing an exceptional customer service experience for each customer.
• Follow processes and procedures relevant to the project.
• Work as part of a team to achieve set goals.

About You:

• You are proficient in Norwegian.
• You are fluent in English.
• You communicate well, both verbally and in writing.
• You are computer-literate.

We Offer:

• Relocation package if applicable.
• Paid vacation from the first year: 23 working days of paid annual leave.
• Social events.
• Working hours from 08:00 to 18:00, Monday to Friday.
• Modern and spacious office facilities.

If you recognize yourself in this description and believe this is the job for you, please submit your CV and application today!