Customer Representative (Norwegian-speaking)

InnovateLearn Collective; Oslo; On-site; NOK 420,000 - 540,000; Full time

Benefits offered by this job

Relocation package if applicable

23 days paid annual leave

Social events

Modern office facilities

Job summary

A customer service organization in Oslo seeks a Norwegian-speaking Customer Representative to handle inquiries via phone, chat, and social media. The successful candidate will be proficient in Norwegian, fluent in English, and possess strong communication skills. The role involves ensuring outstanding customer service and following established processes. The position offers a modern office environment, social events, and a relocation package if applicable, making it an excellent opportunity for dedicated professionals.

Qualifications

• You must be proficient in Norwegian.
• Fluency in English is required.
• Strong verbal and written communication skills.
• Computer-literate.

Responsibilities

• Respond to customer inquiries via incoming phone calls.
• Handle customer inquiries using chat solutions.
• Answer questions and customer inquiries on social media platforms.
• Maintain a focus on providing exceptional customer service.
• Follow relevant processes and procedures.
• Work as part of a team to achieve set goals.

Skills

Proficient in Norwegian

Fluent in English

Strong communication skills

Computer literacy

Job description

About the job Customer Representative (Norwegian-speaking)

Job Description:

If you enjoy working with people and take pride in delivering excellent service, we are looking for you! As a customer advisor, you will focus 100% on customer service. In this role, you will handle incoming and outgoing calls from existing customers, as well as chat solutions. You will assist customers with questions about orders and products in a way that helps us achieve our goals.

Responsibilities:

• Respond to customer inquiries via incoming phone calls.
• Handle customer inquiries using chat solutions.
• Answer questions and customer inquiries on social media platforms.
• Maintain a continuous focus on providing an exceptional customer service experience for each customer.
• Follow processes and procedures relevant to the project.
• Work as part of a team to achieve set goals.

About You:

• You are proficient in Norwegian.
• You are fluent in English.
• You communicate well, both verbally and in writing.
• You are computer-literate.

We Offer:

• Relocation package if applicable.
• Paid vacation from the first year: 23 working days of paid annual leave.
• Social events.
• Working hours from 08:00 to 18:00, Monday to Friday.
• Modern and spacious office facilities.

If you recognize yourself in this description and believe this is the job for you, please submit your CV and application today!