Automation‑Led Ops Associate, Car Finance (Fintech)

United States Digital Space LLC; London; Hybrid; NOK 752,000 - 1,128,000; Full time

Benefits offered by this job

Bonus scheme

Private medical insurance

Mental health support

Learning budget

L&D days

Flexible benefits budget

25 days holiday + bank holidays

4 weeks Work From Anywhere

Job summary

Marshmallow in London is building a new Car Finance product and seeks a hands-on operator to join a small, high-performing team. You’ll work directly with customers and partners today while helping to build a world-class, highly automated engine for the future.

Join a fast-growing fintech that values autonomy, AI-enabled workflows, and rapid iteration. The role blends operations, underwriting, and automation with a focus on speed, reliability, and fair outcomes for migrants.

Qualifications

• Experience in a fast-paced and regulated environment (fintechs, startups, consulting etc...).
• Strong analytical skills and comfort working with data to make decisions
• Experience using AI tools, using it to drive developments and form improvements

Responsibilities

• Execute the day-to-day operations of our car finance product, from handling customer queries to underwriting, ensuring a smooth, reliable experience for all stakeholders.
• Develop, identify and form improvements that increase speed, reliability, and cost-efficiency while protecting service standards of our processes.
• Directly build automation and AI into our operational workflows, using best in class AI tools, and working alongside our dedicated engineering and product team.

Skills

AI literacy

Data analysis

Automation experience

Tools

Claude

Notion

Intercom

Linear

Google Suite

Job description

Marshmallow in London is building a new Car Finance product and seeks a hands-on operator to join a small, high-performing team. You’ll work directly with customers and partners today while helping to build a world-class, highly automated engine for the future.

Join a fast-growing fintech that values autonomy, AI-enabled workflows, and rapid iteration. The role blends operations, underwriting, and automation with a focus on speed, reliability, and fair outcomes for migrants.