Head of Operations & FinTech AI Automation

Antler; Oslo; Hybrid; NOK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health/Wellness allowances

Learning allowances

Phone plan subsidy

Employee equity

Remote work up to 30 days/year

Job summary

Two is seeking a Head of Operations to drive operational excellence across payments, collections and related financial workflows. You will identify automation opportunities, implement AI-driven tools, and partner with finance, product, engineering and support to improve accuracy and compliance.

You will lead a small, fast-moving team, mentor juniors, and help shape how Two delivers a best-in-class experience for customers and partners from Oslo in a remote-friendly, hybrid setup.

Qualifications

• Passion for building best-in-class operations with measurable improvements at scale.
• Strong analytical skills and attention to detail.
• Proactive and autonomous with ownership of processes.
• Comfortable leveraging AI tools, LLMs, automation platforms and data tools.
• Proven experience building autonomous agents or AI-driven platforms.
• Strong product-ops mindset bridging operational needs and tech implementation.
• Strong communication and collaboration across teams.
• Experience in startups, payments, or lending is a plus.

Responsibilities

• Oversee and optimize core operational processes across payments, collections, and related support functions.
• Develop, document, and refine policies, procedures, and workflows for scalability.
• Identify and implement automation, including AI-powered solutions to improve efficiency.
• Monitor performance via data-driven KPIs and SLAs across teams and partners.
• Lead non-technical projects focused on operational or commercial improvements.
• Collaborate cross-functionally with finance, product, engineering, and customer support.
• Design, build, and deploy end-to-end AI agentic platforms to automate processes.
• Test AI tools with product teams to ensure readiness before scaling.
• Support servicing agents with complex queries and automation challenges.
• Maintain compliance with laws and internal risk policies.
• Contribute to wider operations strategy and customer experience.
• Lead and upskill junior team members to solve problems with AI.

Skills

Passion for building operations

Analytical skills

Proactive/autonomous

AI tools/LLMs

Autonomous AI platforms

Product-ops mindset

Cross-team collaboration

Experience in startups/payments/biz-lt

Tools

AI platforms

Automation tools

Data tools

Job description

Two is seeking a Head of Operations to drive operational excellence across payments, collections and related financial workflows. You will identify automation opportunities, implement AI-driven tools, and partner with finance, product, engineering and support to improve accuracy and compliance.

You will lead a small, fast-moving team, mentor juniors, and help shape how Two delivers a best-in-class experience for customers and partners from Oslo in a remote-friendly, hybrid setup.