Remote Empathetic Fintech Collections Specialist

Carmoola; London; Hybrid; NOK 380,000 - 444,000; Full time

Benefits offered by this job

Private healthcare

Pension: employer matched

Cycle to Work Scheme

Remote/hybrid options

London office weekly meetup

Job summary

Carmoola is hiring a Collections Agent in London. This high-contact, phone-based role focuses on helping customers in arrears set affordable repayment plans while treating them fairly. Training is provided and no prior collections experience is required.

The position supports some weekend work (up to 2 weekends per month) and offers hybrid/remote options, with a London office preference. Join a fast-growing fintech during a pivotal growth phase.

Qualifications

• No specific collections experience required; training provided.
• Empathetic, resilient and customer-focused mindset essential.
• Strong listening skills and ability to handle difficult conversations.

Responsibilities

• Make outbound calls and handle inbound contact with customers in arrears.
• Agree realistic, affordable repayment arrangements and follow through to completion.
• Recognise vulnerability and follow our processes for extra care and escalation.
• Log all interactions clearly to create a complete account history.
• Work within FCA guidance and Consumer Duty to treat customers fairly.
• Meet call and collection targets while maintaining quality and outcomes.

Skills

Customer-first mindset

Communication

Calm under pressure

Organisation

Teamwork

Attitude over experience

Call centre experience (nice-to-have)

Job description

Carmoola is hiring a Collections Agent in London. This high-contact, phone-based role focuses on helping customers in arrears set affordable repayment plans while treating them fairly. Training is provided and no prior collections experience is required.

The position supports some weekend work (up to 2 weekends per month) and offers hybrid/remote options, with a London office preference. Join a fast-growing fintech during a pivotal growth phase.