Workflow & Translation Support Specialist

International Criminal Court; Den Haag; On-site; EUR 64,000 - 90,000; Full time

Job summary

International Criminal Court is seeking a Document Management Assistant to support the Language Services Section in The Hague. The role focuses on managing translation workflows, document processing, and coordination with staff, interns, and external translators.

The incumbent will maintain security settings in the records management system, process requests end-to-end, and generate reports on workload and status. Strong attention to detail and teamwork in a multicultural setting are essential.

Qualifications

• Knowledge of document processing and proficient with Microsoft Office applications.
• Excellent attention to detail and accuracy in handling documents.
• Strong planning, organizing, and prioritizing under heavy workload and deadlines.
• Clear written and oral communication; ability to work independently and in a team.
• Client-focused approach with tact, diplomacy, and confidentiality.
• Technological awareness with ability to adapt workflow to changing needs.
• Willingness to learn new skills and processes.

Responsibilities

• Manage the workflow of translation requests and provide technical support.
• Train requesters on submitting translation requests and using the workflow tool.
• Set security permissions in the electronic document and records management system.
• Process translation and related requests from receipt to delivery.
• Update and monitor databases to prevent duplication of work.
• Distribute tasks to language staff and external translators via workflow tools.
• Outsource translations to external translators when needed.
• Produce statistics and reports on documents and progress.
• Participate in testing and development of workflow tools.
• Perform other duties as required.

Skills

Document processing

Microsoft Office

Attention to detail

Planning and organizing

Written and verbal communication

Client orientation

Technological adaptability

Teamwork in multicultural environment

Confidentiality

Education

Diploma of secondary education

Job description

International Criminal Court is seeking a Document Management Assistant to support the Language Services Section in The Hague. The role focuses on managing translation workflows, document processing, and coordination with staff, interns, and external translators.

The incumbent will maintain security settings in the records management system, process requests end-to-end, and generate reports on workload and status. Strong attention to detail and teamwork in a multicultural setting are essential.