Document Management Assistant (G-4), The Hague - NL

ICC - International Criminal Court; Den Haag; On-site; EUR 42,000 - 64,000; Full time

Job summary

The ICC - International Criminal Court is seeking a Document Management Assistant (G-4) in The Hague to support the Language Services Section. The role involves managing translation request workflows, assisting staff with procedures, and maintaining document control within the electronic records system.

Applicants should have at least four years of relevant experience, a secondary education diploma, and strong Microsoft Office skills.

Qualifications

• Secondary education diploma is required.
• At least four years of progressively responsible professional experience.
• Experience in a language services setting is an asset.
• Strong MS Office skills and attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage the workflow of translation requests and provide support.
• Assist and train requesters on submission procedures and tools.
• Set security settings in the document management system for translated documents.
• Process translation requests from receipt to delivery.
• Maintain and update electronic databases to track work.
• Assign tasks to language staff via workflow tools.
• Outsource translations to external translators when needed.
• Produce statistics and reports on documents received and progress.
• Contribute to testing of translation workflow tools.
• Perform additional duties as required.

Skills

Document processing

Microsoft Office

Attention to detail

Planning & organizing

Written & verbal communication

Client orientation

Teamwork

Adaptability

Education

Diploma of secondary education

University degree could substitute for experience

Tools

Workflow management tools

Job description

English Collapsed. To expand press enter Expanded. To collapse press enter

Career Opportunities: Document Management Assistant (G-4) (24549)

Requisition ID24549-Posted01/10/2026-General Service-Language Services-The Hague - NL

Contract Duration: For initial appointments, the Court offers a two-year appointment with the possibility of extension (six month probationary period).

A roster of suitable candidates may be established for this post as a result of this selection process for fixed-term appointments against both established posts and positions funded by general temporary assistance (GTA).

Organisational Context

Provision of high quality language services for efficient conduct of Court business:

The Language Services Section (LSS) provides language services to the organs of the Court, i.e. translation, revision and editing of Court documents; consecutive and simultaneous interpretation for meetings, trial hearings, press conferences, specialized seminars, diplomatic briefings and other events, held in-house or away from the seat of the Court; assistance and guidance in terminology and references, management of language tools to make sure that consistent terminology is used in all the organs of the Court; recruitment, training, and accreditation of interpreters needed for work with Registry officials in the field and/or at the seat of the Court; provision of relevant information to service users to make them familiar with all the types of language services provided and with the procedures and requirements of the professions in question.

Duties and Responsibilities

Under the direct supervision of the Translation Coordination Assistant and overall supervision of the Head of the Translation Support and Terminology Unit, the incumbent will perform the following duties:

• Manage the workflow of translation requests by providing technical and other support;
• Assist and train requesters regarding the procedure of submitting translation requests through the workflow management tool used by the Section and guide LSS and ICC staff members in the use thereof;
• Assign security settings in the electronic document and records management system used by the Section to the documents received and to their translation;
• Process translation and other related requests in a timely manner, from initial receipt until delivery;
• Track, update and enter information in the relevant electronic databases, to monitor and prevent the duplication of translation work;
• Distribute assignments (translation, editing, revision, proofreading and correction tasks) to the relevant language staff (LSS staff members, interns, visiting professionals and external translators) through the workflow management tools;
• Outsource translations to external translators as required;
• Produce statistics and ad hoc reports upon request on number and progress status of documents received;
• Maintain, initiate further development and fully participate in the testing of the relevant translation workflow management tools;
• Perform other duties as required.

Essential Qualifications

Education:

Diploma of secondary education.

Experience:

A minimum of four years of progressively responsible professional experience, preferably, but not exclusively, in clerical and administrative assistance or document and information management. A university degree, being at advanced or first-level, may be considered as a substitute for two years’ of working experience only to determine eligibility. Work experience in a language services setting would be an asset.

Knowledge, skills and abilities:

• Knowledge of document processing. Excellent skills in Microsoft standard applications;
• Accuracy and attention to detail;
• Excellent planning and organising skills, demonstrated ability to prioritise in times of extreme workload, to work under pressure and within tight deadlines;
• Good written and oral communication skills and ability to work independently and as part of a team in a multi-cultural environment, with sensitivity and respect for diversity;
• Strong client orientation and ability to respond to the needs of requesters and users in an impartial manner, with tact, diplomacy and respect for confidentiality;
• Technological awareness and ability to adjust the workflow to meet changing needs;
• Flexibility and willingness to learn new skills.

Knowledge of languages:

Proficiency in one of the working languages of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian or Spanish), Dutch or languages related to any of the cases before the Court will be considered an asset.

ICC Core Competencies
Dedication to the mission and values
Professionalism
Teamwork
Learning and developing
Handling uncertain situations
Interaction
Realising objectives
Learn more about ICC leadership and core competencies .

General Information

Candidates appointed to posts at a P-5 grade or in the Director category are subject to a maximum aggregate length of service of seven years. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.2 - ICC-ASP-23-Res.2-ENG ) to implement a tenure policy at the Court as of 1 January 2025.

- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.

- Applicants may check the status of vacancies on ICC E-Recruitment web-site.

- Post to be filled by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process. This is pursuant to a decision of the Assembly of States Parties (ASP Resolution ICC-ASP/23/Res.3 - ICC-ASP-23-Res.3-ENG ) to introduce a moratorium on the recruitment by the ICC of staff of non-States Parties’ nationality.

- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.

- Applications from female candidates are particularly encouraged.

- The International Criminal Court applies the Inter-Organization Mobility Accord and can support secondment of staff from organizations of the United Nations Common System.