Document Management Assistant (G-4)

International Criminal Court; Den Haag; Presencial; EUR 64.000 - 90.000; Jornada completa

Descripción de la vacante

International Criminal Court is seeking a Document Management Assistant to support the Language Services Section in The Hague. The role focuses on managing translation workflows, document processing, and coordination with staff, interns, and external translators.

The incumbent will maintain security settings in the records management system, process requests end-to-end, and generate reports on workload and status. Strong attention to detail and teamwork in a multicultural setting are essential.

Formación

• Knowledge of document processing and proficient with Microsoft Office applications.
• Excellent attention to detail and accuracy in handling documents.
• Strong planning, organizing, and prioritizing under heavy workload and deadlines.
• Clear written and oral communication; ability to work independently and in a team.
• Client-focused approach with tact, diplomacy, and confidentiality.
• Technological awareness with ability to adapt workflow to changing needs.
• Willingness to learn new skills and processes.

Responsabilidades

• Manage the workflow of translation requests and provide technical support.
• Train requesters on submitting translation requests and using the workflow tool.
• Set security permissions in the electronic document and records management system.
• Process translation and related requests from receipt to delivery.
• Update and monitor databases to prevent duplication of work.
• Distribute tasks to language staff and external translators via workflow tools.
• Outsource translations to external translators when needed.
• Produce statistics and reports on documents and progress.
• Participate in testing and development of workflow tools.
• Perform other duties as required.

Conocimientos

Document processing

Microsoft Office

Attention to detail

Planning and organizing

Written and verbal communication

Client orientation

Technological adaptability

Teamwork in multicultural environment

Confidentiality

Educación

Diploma of secondary education

Descripción del empleo

Job Title: Document Management Assistant (G-4) 24549| Registry

Deadline for Applications: 01/11/2026 (midnight The Hague time)

Organizational Unit: Language Services Section, Registry

Duty Station: The Hague - NL

Type of Appointment: Established Post

Post Number: S-6311

Contract Duration: For initial appointments, the Court offers a two-year appointment with the possibility of extension (six month probationary period).

A roster of suitable candidates may be established for this post as a result of this selection process for fixed-term appointments against both established posts and positions funded by general temporary assistance (GTA).

Organisational Context

Provision of high quality language services for efficient conduct of Court business:

The Language Services Section (LSS) provides language services to the organs of the Court, i.e. translation, revision and editing of Court documents; consecutive and simultaneous interpretation for meetings, trial hearings, press conferences, specialized seminars, diplomatic briefings and other events, held in-house or away from the seat of the Court; assistance and guidance in terminology and references, management of language tools to make sure that consistent terminology is used in all the organs of the Court; recruitment, training, and accreditation of interpreters needed for work with Registry officials in the field and/or at the seat of the Court; provision of relevant information to service users to make them familiar with all the types of language services provided and with the procedures and requirements of the professions in question.

Duties and Responsibilities

Under the direct supervision of the Translation Coordination Assistant and overall supervision of the Head of the Translation Support and Terminology Unit, the incumbent will perform the following duties:

• Manage the workflow of translation requests by providing technical and other support;
• Assist and train requesters regarding the procedure of submitting translation requests through the workflow management tool used by the Section and guide LSS and ICC staff members in the use thereof;
• Assign security settings in the electronic document and records management system used by the Section to the documents received and to their translation;
• Process translation and other related requests in a timely manner, from initial receipt until delivery;
• Track, update and enter information in the relevant electronic databases, to monitor and prevent the duplication of translation work;
• Distribute assignments (translation, editing, revision, proofreading and correction tasks) to the relevant language staff (LSS staff members, interns, visiting professionals and external translators) through the workflow management tools;
• Outsource translations to external translators as required;
• Produce statistics and ad hoc reports upon request on number and progress status of documents received;
• Maintain, initiate further development and fully participate in the testing of the relevant translation workflow management tools;
• Perform other duties as required.

Essential Qualifications

Education:

Diploma of secondary education.

Experience:

A minimum of four years of progressively responsible professional experience, preferably, but not exclusively, in clerical and administrative assistance or document and information management. A university degree, being at advanced or first-level, may be considered as a substitute for two years' of working experience only to determine eligibility. Work experience in a language services setting would be an asset.

Knowledge, skills and abilities:

• Knowledge of document processing. Excellent skills in Microsoft standard applications;
• Accuracy and attention to detail;
• Excellent planning and organising skills, demonstrated ability to prioritise in times of extreme workload, to work under pressure and within tight deadlines;
• Good written and oral communication skills and ability to work independently and as part of a team in a multi-cultural environment, with sensitivity and respect for diversity;
• Strong client orientation and ability to respond to the needs of requesters and users in an impartial manner, with tact, diplomacy and respect for confidentiality;
• Technological awareness and ability to adjust the workflow to meet changing needs;
• Flexibility and willingness to learn new skills.

Knowledge of languages:

Proficiency in one of the working languages of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian or Spanish), Dutch or languages related to any of the cases before the Court will be considered an asset.