Whatever/Whenever Guest Concierge — Elevate Experiences

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Dynamic international environment

Staff hotel discounts

Personal coaching & training

Career opportunities

Associate social activities

Mondi restaurant discounts

Two free massages per year

Job summary

Corendon is seeking a Whatever/Whenever Agent at W Amsterdam to deliver exceptional service across telephone, email, chat and mobile channels. You will create memorable guest experiences by anticipating needs and ensuring requests are handled with professionalism and genuine hospitality.

You will be the central contact point for guest requests, questions and personalized experiences, coordinating with multiple departments to ensure seamless service.

Qualifications

• Minimum hospitality or guest services experience.
• Excellent verbal and written English.
• Strong telephone etiquette and professionalism.
• Good computer skills and ability to learn new systems quickly.

Responsibilities

• Answer guest calls, requests, questions and concerns.
• Manage guest communications via phone, email, chat and mobile.
• Operate hotel switchboard and route calls to departments.
• Process wake-up calls, conference calls and special requests.
• Record and relay messages accurately in hotel systems.
• Log guest requests and service actions; follow up for satisfaction.
• Coordinate guest requests with Front Office, Housekeeping, Eng., Security, F&B.
• Provide information on facilities, services, and local attractions.

Skills

Hospitality experience

Guest services

Customer service

English fluency

POS system

Strong communication

Tools

POS system

Hotel switchboard

Internet & entertainment systems

Job description

Corendon is seeking a Whatever/Whenever Agent at W Amsterdam to deliver exceptional service across telephone, email, chat and mobile channels. You will create memorable guest experiences by anticipating needs and ensuring requests are handled with professionalism and genuine hospitality.

You will be the central contact point for guest requests, questions and personalized experiences, coordinating with multiple departments to ensure seamless service.