Whatever/Whenever Agent - W Amsterdam

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Dynamic international environment

Staff hotel discounts

Personal coaching & training

Career opportunities

Associate social activities

Mondi restaurant discounts

Two free massages per year

Job summary

Corendon is seeking a Whatever/Whenever Agent at W Amsterdam to deliver exceptional service across telephone, email, chat and mobile channels. You will create memorable guest experiences by anticipating needs and ensuring requests are handled with professionalism and genuine hospitality.

You will be the central contact point for guest requests, questions and personalized experiences, coordinating with multiple departments to ensure seamless service.

Qualifications

• Minimum hospitality or guest services experience.
• Excellent verbal and written English.
• Strong telephone etiquette and professionalism.
• Good computer skills and ability to learn new systems quickly.

Responsibilities

• Answer guest calls, requests, questions and concerns.
• Manage guest communications via phone, email, chat and mobile.
• Operate hotel switchboard and route calls to departments.
• Process wake-up calls, conference calls and special requests.
• Record and relay messages accurately in hotel systems.
• Log guest requests and service actions; follow up for satisfaction.
• Coordinate guest requests with Front Office, Housekeeping, Eng., Security, F&B.
• Provide information on facilities, services, and local attractions.

Skills

Hospitality experience

Guest services

Customer service

English fluency

POS system

Strong communication

Tools

POS system

Hotel switchboard

Internet & entertainment systems

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative;

• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.

• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Whatever/Whenever Agent at W Amsterdam!

Split across two iconic buildings, a former telephone exchange and a historic bank, W Amsterdam blends Dutch heritage with cutting-edge design. Situated in the heart of Amsterdam, next to Dam Square, the hotel is the ultimate destination for guests looking for style, luxury and unforgettable experiences.

At W Hotels, we don't recruit, we cast Talent.

For our legendary Whatever/Whenever Team, we are looking for a passionate Whatever/Whenever Agent. This department is the heartbeat of guest communication within the hotel and serves as the central contact point for all guest requests, questions and personalized experiences.

No request is too big, no detail is too small. Whatever our guests need, whenever they need it, you make it happen.

What does the job include?

As a Whatever/Whenever Agent, you are responsible for delivering exceptional service through telephone, email, chat and mobile communication channels. You create memorable moments by anticipating guest needs and ensuring every request is handled with efficiency, professionalism and genuine hospitality.

Your responsibilities include:

• Answering and processing all guest calls, requests, questions and concerns

• Managing guest communication via telephone, email, chat and mobile devices

• Operating the hotel switchboard and directing calls to the appropriate departments

• Processing wake-up calls, conference calls, call forwarding and special telephone requests

• Accurately recording and relaying messages

• Logging all guest requests, incidents and service recovery actions in the hotel systems

• Following up with guests to ensure complete satisfaction

• Coordinating guest requests with departments such as Front Office, Housekeeping, Engineering, Security and Food & Beverage

• Providing information regarding hotel facilities, services, amenities and local attractions

• Assisting guests with internet access and in-room entertainment systems

• Processing room service orders and answering menu-related questions

• Handling transactions through the point-of-sale system

• Responding to special requests and creating personalized guest experiences

• Anticipating guest needs and exceeding expectations wherever possible

• Supporting guests with disabilities and ensuring accessible service

• Maintaining smooth communication with all operational departments

• Ensuring all communication follows Marriott and W service standards

• Maintaining confidentiality of guest and company information

• Following all company policies, safety procedures and security standards

At W Amsterdam, we live by one simple philosophy: Whatever you need, Whenever you need it. As a Whatever/Whenever Agent, you'll be at the heart of creating those unforgettable guest experiences that make W Hotels truly extraordinary.

Acquisition

Acquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

You are someone who enjoys creating connections, solving challenges and making every guest interaction extraordinary.

You bring:

• Previous experience in hospitality, guest services or customer service

• Excellent verbal and written communication skills

• Strong telephone etiquette and professionalism

• Fluency in English, both spoken and written

• Additional languages are considered a plus

• Strong computer skills and the ability to learn new systems quickly

• A guest-focused mindset with a natural passion for service

• Excellent problem-solving and decision-making abilities

• The ability to stay calm and professional under pressure

• Strong multitasking and organizational skills

• A positive, reliable and flexible attitude

• The ability to work evenings, weekends and holidays

• A collaborative mindset and a true team-player mentality

• Follow all safety, security and grooming standards, maintain confidentiality and protect company assets