Welcome Ambassador (Bellman/Doorman) - W Amsterdam

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Staff discounts (9000+ Marriott hotels

25% discount at Mondi restaurants

Massage 2x/year

Associate events & staff parties

Coaching & training

Career opportunities within Corendon

Job summary

Corendon Hotels & Resorts is casting a Welcome Ambassador (Bellman/Doorman) for W Amsterdam, situated beside Dam Square in the heart of the city. You’ll greet guests, assist with luggage, guide to rooms, and connect with other departments to create unforgettable stays in a fast-paced luxury environment.

You’ll need at least one year in a similar role, be fluent in English (Dutch and other languages are a plus), have a valid Dutch work permit, and a B driving license.

Qualifications

• Minimum of one year of experience in the same or similar role.
• Fluency in English; Dutch and other languages are appreciated.
• Work permit for the Netherlands is required; a valid B driving license is a must.
• Experience in the luxury segment is advantageous.

Responsibilities

• Welcoming and helping guests throughout their stay.
• Guide guests to their rooms and assist with luggage.
• Deliver guest mail to their rooms and coordinate bookings for restaurants, flights, and activities.
• Work with other departments to create memorable guest experiences.
• Follow safety procedures and maintain professional appearance; perform rotating shifts including weekends and holidays.

Skills

Fluency in English

Dutch language appreciated

Other languages appreciated

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment;
• A unique opportunity to be part of a fun, friendly and enthusiastic team;
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day-to-day job
• Career opportunities within the Corendon group;
• Space for own initiative;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
• AMAZING discounts with Corendon tour operator
• Special discount. Not only for you, but for your friends and family too!
• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Welcome Ambassador (Bellman/Doorman)!

Split across two unique buildings a former telephone exchange and a historic bank W Amsterdam blends heritage with cutting-edge contemporary design. Located right next to Dam Square, the hotel sits at the epicenter of the city’s fashion, nightlife, and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, plus destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic experience.

At W Hotels, we don’t recruit we cast Talent. W Amsterdam is casting a Welcome Ambassador (Bellman/Doorman) to join our Welcome Team, responsible for both the Exchange and Bank buildings, as well as the Whatever/Whenever® Department (our call center). You are the face of the W experience and play a key role in creating unforgettable moments for our guests.

What does the job include?

Main responsibilities include but are not limited to:

• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Making sure everything sparkles, we all enjoy a clean environment
• You will be on rotating shifts. Weekends are busiest, as well as mornings/afternoon/evening/nights, so expect to be on shift then.
• Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
• You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
• We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Transport luggage of guests to rooms and controlling the luggage area
• Guide guests to their rooms and do an unforgettable rooming
• Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Handling valet parking
• Deliver guest mail to their rooms
• On request, make bookings for guests in restaurants, flights, theater and all the places which are new and next.
• Organize transport for guests, such as train, taxi or bus
• You will be working different shifts (morning, evening, night and weekend shifts). Also during public holidays
• Communicating with your team and other departments is key. The Welcome Desk will be on speed dial.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company asses.

Qualifications & Experience

• Minimum of one-year experience in the same or similar role
• Fluency in English
• Dutch and any other language is appreciated
• Experience in the Luxury Segment is an advantage
• Work Permit for The Netherlands is required.
• Driver license B is a must