Whatever/Whenever Agent - W Amsterdam

Hotelprofessionals - W Amsterdam; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts at Marriott hotels

Personal coaching & training

Career opportunities within Corendon/W

25% discount at Mondi restaurants

2 massages per year

Job summary

Hotelprofessionals - W Amsterdam is seeking a Whatever/Whenever Agent to deliver exceptional hospitality across telephone, email, chat and on-site interactions. You will anticipate guest needs, coordinate with Front Office, Housekeeping and F&B, and ensure personalised guest experiences in a fast-paced, international setting.

You should bring strong English skills, prior guest services experience, and a guest-centric mindset.

Qualifications

• Experience in hospitality or guest services is preferred.
• Excellent verbal and written English.
• Strong communication and interpersonal skills.

Responsibilities

• Answering and processing guest calls, requests, questions and concerns.
• Managing guest communication via telephone, email, chat and mobile devices.
• Operating the hotel switchboard and directing calls to the appropriate departments.
• Processing wake-up calls, conference calls, call forwarding and special telephone requests.
• Accurately recording and relaying messages.
• Logging all guest requests, incidents and service recovery actions in the hotel systems.
• Following up with guests to ensure complete satisfaction.
• Coordinating guest requests with departments such as Front Office, Housekeeping, Engineering, Security and Food & Beverage.
• Providing information regarding hotel facilities, services, amenities and local attractions.
• Assisting guests with internet access and in-room entertainment systems.
• Processing room service orders and answering menu-related questions.
• Handling transactions through the point-of-sale system.
• Responding to special requests and creating personalized guest experiences.
• Anticipating guest needs and exceeding expectations wherever possible.
• Supporting guests with disabilities and ensuring accessible service.
• Maintaining smooth communication with all operational departments.
• Ensuring all communication follows Marriott and W service standards.
• Maintaining confidentiality of guest and company information.
• Following all company policies, safety procedures and security standards.

Skills

Fluency in English

Customer service

Telephone etiquette

Problem solving

Multitasking

Team player

Computer skills

Tools

POS system

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment;
• A unique opportunity to be part of a fun, friendly and enthusiastic team;
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day-to-day job
• Career opportunities within the Corendon group;
• Space for own initiative;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
• AMAZING discounts with Corendon tour operator
• Special discount. Not only for you, but for your friends and family too!
• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
• Need some time to recharge? You will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Whatever/Whenever Agent at W Amsterdam!

Split across two iconic buildings, a former telephone exchange and a historic bank, W Amsterdam blends Dutch heritage with cutting-edge design. Situated in the heart of Amsterdam, next to Dam Square, the hotel is the ultimate destination for guests looking for style, luxury and unforgettable experiences.

At W Hotels, we don't recruit, we cast Talent.

For our legendary Whatever/Whenever Team, we are looking for a passionate Whatever/Whenever Agent. This department is the heartbeat of guest communication within the hotel and serves as the central contact point for all guest requests, questions and personalized experiences.

No request is too big, no detail is too small. Whatever our guests need, whenever they need it, you make it happen.

What does the job include?

As a Whatever/Whenever Agent, you are responsible for delivering exceptional service through telephone, email, chat and mobile communication channels. You create memorable moments by anticipating guest needs and ensuring every request is handled with efficiency, professionalism and genuine hospitality.

Your responsibilities include:

• Answering and processing all guest calls, requests, questions and concerns
• Managing guest communication via telephone, email, chat and mobile devices
• Operating the hotel switchboard and directing calls to the appropriate departments
• Processing wake-up calls, conference calls, call forwarding and special telephone requests
• Accurately recording and relaying messages
• Logging all guest requests, incidents and service recovery actions in the hotel systems
• Following up with guests to ensure complete satisfaction
• Coordinating guest requests with departments such as Front Office, Housekeeping, Engineering, Security and Food & Beverage
• Providing information regarding hotel facilities, services, amenities and local attractions
• Assisting guests with internet access and in-room entertainment systems
• Processing room service orders and answering menu-related questions
• Handling transactions through the point-of-sale system
• Responding to special requests and creating personalized guest experiences
• Anticipating guest needs and exceeding expectations wherever possible
• Supporting guests with disabilities and ensuring accessible service
• Maintaining smooth communication with all operational departments
• Ensuring all communication follows Marriott and W service standards
• Maintaining confidentiality of guest and company information
• Following all company policies, safety procedures and security standards

At W Amsterdam, we live by one simple philosophy: Whatever you need, Whenever you need it. As a Whatever/Whenever® Agent, you'll be at the heart of creating those unforgettable guest experiences that make W Hotels truly extraordinary.

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

You are someone who enjoys creating connections, solving challenges and making every guest interaction extraordinary.

You bring:

• Previous experience in hospitality, guest services or customer service
• Excellent verbal and written communication skills
• Strong telephone etiquette and professionalism
• Fluency in English, both spoken and written
• Additional languages are considered a plus
• Strong computer skills and the ability to learn new systems quickly
• A guest-focused mindset with a natural passion for service
• Excellent problem-solving and decision-making abilities
• The ability to stay calm and professional under pressure
• Strong multitasking and organizational skills
• A positive, reliable and flexible attitude
• The ability to work evenings, weekends and holidays
• A collaborative mindset and a true team-player mentality

• Follow all safety, security and grooming standards, maintain confidentiality and protect company assets

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime