UX Writer II – Loyalty & Travel Experience (Hybrid)

Booking.com; Amsterdam; On-site; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Parental leave

Hybrid working

HQ Campus Amsterdam

Commuting allowance

Discounts & Wallet credits

Online learning platforms

Headspace membership

Job summary

Booking.com is seeking a UX Writer to join its UX Writing and Content Design team within the Marketplace department. You will shape copy for loyalty programmes and commercial incentives across web and app, collaborating with PMs, PMMs and UX designers to deliver messaging that builds trust and drives engagement.

You’ll be embedded across product teams, with opportunities to influence strategy and create scalable, futureproof content that resonates with millions of travelers and partners

Qualifications

• Minimum 3 years relevant experience in UX Writing, including e-commerce or data-driven product teams.
• Native level fluency in English.
• A portfolio demonstrating UX writing experience.
• Experience writing for complex, multi-touchpoint systems such as loyalty programmes or lifecycle-driven experiences.
• Marketing or creative background with strong tone of voice, brand storytelling, and persuasive writing.

Responsibilities

• Write clearly across online channels, platforms and end-to-end experiences to impact business metrics.
• Send copy to Language Specialists with context for translation into local audiences.
• Use qualitative and quantitative data to measure impact and drive iterations.
• Collaborate with other UX Writers to ensure consistent messaging across touchpoints.

Skills

UX Writing

English fluency

Portfolio

Content design

Stakeholder collaboration

Job description

Booking.com is seeking a UX Writer to join its UX Writing and Content Design team within the Marketplace department. You will shape copy for loyalty programmes and commercial incentives across web and app, collaborating with PMs, PMMs and UX designers to deliver messaging that builds trust and drives engagement.

You’ll be embedded across product teams, with opportunities to influence strategy and create scalable, futureproof content that resonates with millions of travelers and partners