UX Writer II

Booking.com; Nieuw-Amsterdam; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Booking.com is seeking a UX Writer to join the UX Writing and Content Design team within Marketing. You will craft clear, concise traveler-facing messages across channels, collaborating with PMs, designers, and engineers to scale top‑of‑funnel journeys and AI-enabled experiences.

The role includes localizing content for 44+ languages, working with Legal and Brand, and owning craft standards while delivering at velocity in a fast-paced environment.

Qualifications

• 3+ years in UX writing for e-commerce or data-driven products.
• Experience with AI topics, prompting and quality assessment.
• Native English speaker.
• Portfolio demonstrating UX writing work.
• User-focused with attention to detail.

Responsibilities

• Write clear, concise messaging across online channels and end-to-end experiences.
• Coordinate with language specialists for translations with context.
• Use qualitative/quantitative data to measure impact and drive iterations.
• Collaborate with UX Writers to ensure consistent messaging across touchpoints.
• Work with PMs, UX Writers, Designers, Researchers and Developers to execute strategy.

Skills

UX Writing

AI Experience

English Native

Portfolio

Job description

We're looking for a UX Writer to join our UX Writing and Content Design organisation in our Marketing department. We're a close-knit community made up of more than 70 writers.

Organic Marketing: You will drive craft decisions and help scale top-of-the-funnel landing journeys, working with highly iterative product and engineering teams across SEO, Marketing Landing Experience and AI. The topics you will own include legal nuances and tool-based craft technicalities.

You'd be embedded across multiple product teams, collaborating closely with PMs, marketing specialists and UX designers. Some weeks you'll be deep in campaigns and driving copy that's locally relevant across markets; others you'll be moving quickly to work on smaller requests or flows. It's varied, fast-paced, and gives you real ownership of traveller-facing experiences at scale.

UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.

Key job responsibilities and duties

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics.
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences.
• Use qualitative and quantitative data, as well as key business metrics, to measure the impact of your work and transform those insights into new iterations.
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines.
• Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing.

Role qualifications and requirements

• A minimum 3 years relevant experience in UX Writing, including past experience working in e-commerce or data-driven product teams.
• Experience working on AI topics including prompting and quality assessment.
• Native level fluency in English.
• A portfolio that demonstrates your UX writing experience.
• A passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences.
• You write copy that is intuitive, futureproof and scalable.
• Technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research.
• A can-do attitude, working well independently and in a team, self-driven and taking ownership of your ideas.
• You thrive on feedback, are a strong communicator with an eye for detail, and can prioritise multiple projects and stakeholders.

Location

Hybrid, based in Amsterdam, Netherlands. This role does not come with relocation assistance.

Posted by

Jason Paget, Director of Marketing, Organic