Technical Support Engineer

HYXI; Hoofddorp; On-site; EUR 55,000 - 75,000; Full time

Job summary

HYXI seeks a technically savvy professional to lead debugging guidance for regional products, organize technical training, and oversee maintenance and upgrades of inverters, data collectors, and management systems.

You will contribute to product development by incorporating customer input, supporting market inquiries, and ensuring effective cross-cultural collaboration while using English as the working language.

Qualifications

• Bachelor degree or above in a relevant field; at least 3 years of experience in digital energy solutions or technical support.
• English fluency is required; local language skills are a plus; multilingual is preferable.
• Excellent interpersonal skills and ability to listen to customer feedback and respond promptly.
• Ability to adapt to a cross-cultural working environment.

Responsibilities

• Debug guidance for regional products and organize technical training.
• Oversee maintenance and upgrades of inverters, data collectors, and management systems.
• Draft and review technical agreements and bids; provide project technical information.
• Collect and analyze customer needs to inform product planning and development; participate in reviews.
• Handle market intelligence and provide technical support to customers.

Skills

English proficiency

Interpersonal communication

Cross-cultural teamwork

Education

Bachelor degree

Job description

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);

2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;

3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;

4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;

5. Other tasks assigned by superiors.

Requirements:

1.Bachelor degree or above, 3 years or above experience in digital energy solution or technical support; with product development experience is preferable.

2.Have a good command of English which can be used as working language, local language proficiency, and multilingual is preferable.

3.Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.

4.Ability to adapt cross-cultural working environment.