AC Charger Product Support Engineer - Benelux

Sungrow Europe; Amsterdam; On-site; EUR 74,000 - 95,312; Full time

Job summary

A green tech company in Amsterdam is seeking an AC Charger Product Support Engineer to provide technical support for AC charging products across Europe. The ideal candidate will have a background in Electrical or Mechatronics and 1-3 years of experience in a technical support role. Responsibilities include troubleshooting, collaboration with various departments, and creating documentation. This is a full-time position offering a salary range of €74,000 to €95,312.

Qualifications

• 1-3 years as a service/maintenance engineer or technical support role.
• Experience in EV charging, power electronics, or IoT products preferred.
• Fluent English (C1), Chinese is a plus.

Responsibilities

• Troubleshoot, diagnose, and resolve issues from customers.
• Provide remote technical support and conduct local testing.
• Develop troubleshooting guides and knowledge base content.
• Collaborate with R&D, QA, Product Management, and Sales teams.
• Execute localized validation tests for firmware/hardware releases.

Skills

Knowledge of solar systems

Energy storage systems

V2G technologies

Linux-based systems

Testing tools

Communication skills

Problem-solving skills

Teamwork

Education

Bachelor’s or Master’s in Electrical, Power Electronics, or Mechatronics

Tools

Jira

ServiceNow

Job description

AC Charger Product Support Engineer - Benelux

Join to apply for the AC Charger Product Support Engineer - Benelux role at Sungrow Europe.

Your mission
We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.

Responsibilities

• Technical Issue Resolution: Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
• On-Site & Remote Support: Provide remote technical support to the customer and field engineers. Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe). Assist our local service team in Europe to resolve their tickets.
• Product Expertise & Solutions: Deliver technical solutions for AC charging products. Develop troubleshooting guides and knowledge base content.
• Cross-Functional Collaboration: Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues. Drive alignment between different departments for product improvements.
• Product Validation & Feedback: Execute localized validation tests for firmware/hardware releases. Channel customer feedback to Engineering for product enhancement.

Your profile

Required Qualifications

• Education: Bachelor’s, Master’s, or equivalent technical education in a relevant field (e.g., Electrical, Power Electronics, or Mechatronics).
• Experience: 1-3 years as a service/maintenance engineer or in a similar technical support role; preferably within EV charging, power electronics, or IoT products.
• Technical Skills: Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable. Comfortable with Linux-based systems, log analysis, and testing tools. Hands-on experience in setting up and managing testing environments.
• Operational Excellence: Experience managing ticketing systems (e.g., Jira, ServiceNow) and SLAs. Experience creating technical documentation.
• Soft Skills: Fluent English (C1) written and spoken; Chinese is a plus. Strong communication, teamwork, and problem-solving skills.

Why us?

We are a green tech company with a mission of Clean Power for All. We offer opportunities for career advancement, KPI-based rewards, a multinational team with European and trans-European exposure, and both technical and commercial training.

About Us

Founded in 1997, Sungrow is a leader in solar inverters and energy storage systems with a broad product portfolio and a strong R&D focus. We are committed to delivering sustainable energy solutions worldwide.

Location & Perks

Amsterdam, North Holland, Netherlands. Salary range: €74,000.00 - €95,312.00 (illustrative). Full-time position.