Energy Storage Tech Support Engineer (Dutch/English)

Huawei

Rijswijk

On-site

EUR 42,000 - 62,000

Full time

8 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Huawei is seeking a Customer Support Engineer to join our team in Rijswijk, Netherlands. You will act as the first point of contact for customers, delivering Level 1 technical support for PV inverters and energy storage systems, logging cases, and assisting with remote diagnostics.

Fluency in Dutch and English is required, with strong communication, problem solving, and a service mindset. A technical degree in Electrical Engineering or a related field is expected, along with 1–2 years of

Qualifications

Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.
Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
Proven customer support experience with a strong service-oriented mindset.
Bachelor’s degree (or equivalent) in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
Solid computer literacy, including Microsoft Office and web-based applications.
Minimum 1 or 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics

Responsibilities

Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
Document and analyze technical cases, identify recurring problems, and contribute to knowledge base articles.
Assist with product acceptance testing, firmware updates, and remote system configuration when required.
Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction