Team leader

Eliosa; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

A leading engineering services company in Rotterdam is seeking a Service Team Leader to supervise and motivate technicians and engineers. This role requires a Bachelor’s degree in engineering or technology and at least 5 years of technical service experience, with a focus on leadership. You will manage team workloads, monitor performance indicators, and act as an escalation point for customer issues. Fluency in Dutch is required, and strong communication and problem-solving skills are essential. Competitive compensation and career development opportunities are offered.

Qualifications

• Minimum 5 years of experience in a technical service role.
• At least 2 years in a leadership or supervisory position.
• Strong technical aptitude and problem-solving skills.

Responsibilities

• Supervise, mentor, and motivate service technicians and engineers.
• Monitor key performance indicators (KPIs) for the service team.
• Allocate and manage team workloads.

Skills

Fluency in Dutch

Leadership and team motivation

Technical aptitude in electromechanical systems

Excellent communication skills

Education

Bachelor’s degree in Engineering, Technology, or related field

Tools

Service management software

Job description

• Supervise, mentor, and motivate a team of service technicians and engineers, fostering a collaborative and high-performing environment.
• Allocate and manage team workloads to ensure timely and effective completion of service requests and projects.
• Monitor key performance indicators (KPIs) for the service team, identifying areas for improvement and implementing corrective actions.
• Act as an escalation point for complex customer issues, providing technical guidance and problem-solving expertise.
• Conduct regular performance reviews, set clear objectives, and support professional development for team members.
• Ensure adherence to my client's service standards, safety protocols, and quality assurance procedures.
• Collaborate with other departments (e.g., sales, engineering) to optimize service delivery and enhance customer experience.
• Prepare and present service reports to management, highlighting team achievements and operational challenges.
• Manage service-related documentation, ensuring accuracy and compliance.
• Participate in the recruitment and onboarding of new service team members.
• Coordinate the Stand-by Service.

Your background

• Bachelor’s degree in Engineering, Technology, or a related field; or equivalent practical experience.
• Minimum 5 years of experience in a technical service role, with at least 2 years in a leadership or supervisory position.
• Fluency in Dutch is required; English proficiency is a strong advantage.
• Proven ability to lead, motivate, and develop a technical service team.
• Strong technical aptitude and problem-solving skills, ideally with experience in electromechanical systems, IT solutions, or industrial machinery.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in service management software and tools.
• Valid driver’s license and willingness to travel as required.
• Strong understanding of health and safety regulations relevant to service operations.